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18

Agent Assist and its Gen AI Capabilities

18

Agent Assist and its Gen AI Capabilities

magic_button Large Language Models Contact Center AI Insights Virtual Agent Sentiment Analysis
These skills were generated by AI. Do you agree this course teaches these skills?
2 Stunden Fortgeschrittene

Unlock the power of generative AI to create intelligent, automated agents. After completing this course, you'll be equipped to develop a data store agent that can instantly answer complex questions by automatically extracting and synthesizing information from your websites, documents, or structured data. Say goodbye to static FAQs—your new agent will provide dynamic, accurate answers and even surface the original source URLs, all with a simple and rapid setup.

Holen Sie sich noch heute ein Skill-Logo!

info
Kursinformationen
Ziele
  • Describe the purpose of Agent Assist, including features and limitations.
  • Summarize the Agent Assist Architecture.
  • Describe the Smart Reply feature and configuration.
  • Describe the Smart Compose feature.
  • Describe LLM baseline summarization and the steps for implementation.
  • Describe Generative Knowledge Assist and how it integrates with Gen AI agents.
  • Describe and enable sentiment analysis.
  • Summarize the delivery lifecycle process.
Voraussetzungen

None

Zielgruppe
Cloud architects, cloud engineers, telephony engineers, machine learning engineers, program managers
Verfügbare Sprachen
English

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