08
Building a Virtual Agent with Dialogflow CX
08
Building a Virtual Agent with Dialogflow CX
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Learn how to build a basic virtual agent for your contact center using Dialogflow CX.
Course Info
Objectives
- Understand what a steering agent is and how it can help your business.
- Understand the structure of a virtual agent in Dialogflow CX and how the different components connect.
- Build a taxonomy and train your virtual agent.
- Incorporate state handlers into your virtual agent.
- Improve your agent using Dialogflow best practices.
Prerequisites
N/A
Audience
Conversational architect
Available languages
English