01
Conversational Insights
01
Conversational Insights
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
Informações sobre o curso
Objetivos
- Describe the Conversational Insights value addition and target use cases.
- Explain the Conversational Insights data ingestion process.
- Become familiar with topic modeling and analyze different ways to create a topic model.
- Train a topic model based on conversation data.
- Enable LLM Summarization using the user interface and Insights API.
- Use Quality AI to evaluate contact center conversations.
- Describe other Insights offerings such as Highlights and the LLM Generative FAQ feature.
- Analyze and filter conversations for export into BigQuery.
- Describe how Conversational Insights and Looker enable the optimization process.
Pré-requisitos
Introduction to Conversational AI and Conversational AI Engagement Framework
Público-alvo
Cloud architects, cloud developers, data engineers, data analysts, data scientists, program managers
Idiomas disponíveis
English
O que eu faço quando terminar o curso?
Ao final do curso, você pode navegar pelo conteúdo complementar do programa de aprendizado ou conferir nosso catálogo.
Quais selos eu posso ganhar?
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Confira o conteúdo do Google Cloud no Coursera e no Pluralsight.
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