01
Conversational Insights
01
Conversational Insights
These skills were generated by AI. Do you agree this course teaches these skills?
In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
Informations sur le cours
Objectifs
- Describe the Conversational Insights value addition and target use cases.
- Explain the Conversational Insights data ingestion process.
- Become familiar with topic modeling and analyze different ways to create a topic model.
- Train a topic model based on conversation data.
- Enable LLM Summarization using the user interface and Insights API.
- Use Quality AI to evaluate contact center conversations.
- Describe other Insights offerings such as Highlights and the LLM Generative FAQ feature.
- Analyze and filter conversations for export into BigQuery.
- Describe how Conversational Insights and Looker enable the optimization process.
Prérequis
Introduction to Conversational AI and Conversational AI Engagement Framework
Cible
Cloud architects, cloud developers, data engineers, data analysts, data scientists, program managers
Langues disponibles
English