02
Intro to CCAI and CCAI Engagement Framework
02
Intro to CCAI and CCAI Engagement Framework
These skills were generated by AI. Do you agree this course teaches these skills?
This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.
Інформація про курс
Цілі
- Understand what CCAI is and how the engagement with Google works.
Рівень попередньої підготовки
None
Аудиторія
All Audiences
Доступні мови
English