11
Incorporating Generative Features into Complex DFCX Agents
11
Incorporating Generative Features into Complex DFCX Agents
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In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.
Course Info
Objectives
- Discover Gen AI and its benefits that are available for Dialogflow.
- Explore the world of Generators together with their examples.
- Understand what Generative Fallback entails and how to add it to your agent.
- Learn how to evaluate the implementation methods for data stores.
- Understand how to route between playbooks and stateful DFCX flows, and how to pass parameters between them.
- Understand testing and the most common types of testing applicable to Gen AI features.
Prerequisites
Foundations for building Virtual Agents with CCAI learning path + CCAI Frontend Integrations, Advanced Conversation Design, Generative Playbooks, Building complex end-to-end SS experiences in DFCX, Advanced Webhooks Concepts,
Audience
CAs/CDs, QA, PgMs, Data Scientists, Data Engineers
Available languages
English