13
Conversational AI Voice and Chat Integrations
13
Conversational AI Voice and Chat Integrations
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
Course Info
Objectives
- Explain the basics of telephony connectivity, architecture and integration options.
- Differentiate between chat and voice conversations.
- Identify how different configurations can affect the accessibility of Conversational Agents and Agent Assist features.
- Describe key voice conversation concepts, including the writing process for conversation scripts, interrogatives, and closing sequence.
- Review other Frontend integration options from one-click telephony to open source SMS
Prerequisites
Ability to create chat agents using Conversational Agents
Audience
Developers and conversational engineers
Available languages
English