13
Conversational AI Voice and Chat Integrations
13
Conversational AI Voice and Chat Integrations
These skills were generated by AI. Do you agree this course teaches these skills?
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
Información del curso
Objetivos
- Explain the basics of telephony connectivity, architecture and integration options.
- Differentiate between chat and voice conversations.
- Identify how different configurations can affect the accessibility of Conversational Agents and Agent Assist features.
- Describe key voice conversation concepts, including the writing process for conversation scripts, interrogatives, and closing sequence.
- Review other Frontend integration options from one-click telephony to open source SMS
Requisitos previos
Ability to create chat agents using Conversational Agents
Público
Developers and conversational engineers
Idiomas disponibles
English
¿Qué debo hacer cuando finalice este curso?
Después de finalizar el curso, puede consultar contenido adicional en su ruta de aprendizaje o explorar el catálogo de aprendizaje.
¿Qué insignias puedo obtener?
Cuando complete un curso, obtendrá una insignia de finalización. Puede ver las insignias en su perfil y compartirlas en sus redes sociales.
¿Le interesa realizar este curso con uno de nuestros socios a pedido?
Explore el contenido de Google Cloud en Coursera y Pluralsight.
¿Prefiere aprender con un instructor?