Architect Customer Engagement Suite with Google AI
Architect Customer Engagement Suite with Google AI
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In this course, you'll dive deep into the essential topics you need to know to design, build, and maintain a powerful CES solution. Get ready to transform your understanding of what's possible and create an architecture that drives customer satisfaction. This course is designed to introduce you to the architecture of the Customer Engagement Suite (CES). You'll explore the main considerations for building and implementing Conversational AI solutions including key architectural components and integrations. You'll also explore how Conversational AI interacts with Vertex AI and get a high-level overview of the key features of the Conversational AI Platform.
Course Info
Objectives
- Describe Conversational AI and how resource management functions within Conversational Insights.
- Understand an overview of the Conversational AI Platform and resource management within Conversational AI
- Summarize fundamental components of Conversational Agents design.
- Articulate the key architectural considerations necessary for a successful Agent Assist deployment.
- Identify and describe the key architectural considerations for a Conversational Insights implementation.
- List target user personas for Conversational Insights.
- Evaluate and select appropriate developer operations and tools for release automation.
- List CES security and compliance considerations.
Prerequisites
None
Audience
Cloud architects, cloud developers, integration engineers, telephony engineers
Available languages
English
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