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Intro to CCAI and CCAI Engagement Framework

Intro to CCAI and CCAI Engagement Framework

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1 hour 15 minutes Introductory

This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

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Course Info
Objectives
  • Understand what CCAI is and how the engagement with Google works.
Prerequisites

None
Audience
All Audiences
Available languages
English

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