Change Management for Google Workspace
Change Management for Google Workspace
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This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.
Course Info
Objectives
- Describe the change management methodology by defining the tasks performed in each of the key work streams over all phases of the customer journey.
- Engage sponsors and recruit Google Guides to provide support during the project.
- Identify cultural change challenges and address skills gaps.
- Explain how to most effectively deliver communications about the project.
Prerequisites
Learners should be familiar with:
- A basic understanding of change management and the impact change has on organizations and their users
- Communicating effectively with end users and key stakeholders
- The process and resources needed to deliver end-user training
Audience
Workspace Admins working in an organization that is deploying or expanding their workspace installation who are tasked with:
- Managing cultural change and skill gaps of customers adopting Google Workspace
- Engaging sponsors and enlisting the support of customer stakeholders
- Communicating the anticipated changes to users
- Creating a stakeholder assessment, organization analysis, communications plan, stakeholder engagement plan, and training needs assessment.
Available languages
English ، español (Latinoamérica) ، français ، 日本語 و português (Brasil)