Create Conversational AI Agents with Dialogflow CX
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Dialogflow CX: Managing Environments
In this lab you will continue using a virtual agent and learn how to create versions, environments, and test your bot
Dialogflow CX: Enable IVR Features for your Voice Agent
Build a conversational agent that include IVR features that Dialogflow CX provides.
Dialogflow CX: Parameter Manipulation
In this lab you will use regular expressions to do parameter validation (e.g., on a PNR Number) and reset parameters to null when the user starts a new flow of conversation.
Dialogflow CX: Contextual Intents
In this lab you will learn how to use some advanced Dialogflow CX features, like how to let a user ask your virtual agent to repeat what it said; let the user ask common questions from your FAQ in the middle of another conversation; ask context-sensitive questions, and add conversational branching and looping based on current values in the session parameters.
Create Conversational AI Agents with Dialogflow CX: Challenge Lab
This challenge lab tests your skills and knowledge in using Dialogflow CX to build a virtual agent to interact with customers.