Google Cloud Skills Boost

Automate Interactions with Contact Center AI

8 hours Intermediate universal_currency_alt 19 Credits
Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to

Build a virtual agent, Design conversation flows for your virtual agent; Add a phone gateway to your virtual agent; Use Dialogflow for troubleshooting; Review logs and debug your virtual agent.

A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.

Badge for Automate Interactions with Contact Center AI

When you complete this activity, you can earn the badge displayed above! View all the badges you have earned by visiting your profile page. Boost your cloud career by showing the world the skills you have developed!

  • Lab

    Design Conversational Flows for your Agent

    Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.

  • Lab

    Building Virtual Agent Fulfillment

    In this lab, you will continue working on your Pigeon Travel chat agent and add context as well as setup fulfillment to lookup and store reservations entries in Firestore.

  • Lab

    Adding a Phone Gateway to a Virtual Agent

    In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.

  • Lab

    Dialogflow Logging and Monitoring in Operations Suite

    In this lab you will learn how to use Dialogflow tools to troubleshoot your Virtual Agent.

  • Lab

    Automate Interactions with Contact Center AI: Challenge Lab

    Configure and deploy the Speech Analysis Framework and be able to leverage BigQuery for insights on data extracted from call recordings on a call center environment.

  • info
    Quest Info
    Prerequisites
    Prior to enrolling in this skill badge quest, it is recommended that you complete the the following lab:
    Available languages
    English, español (Latinoamérica), 日本語, français, and português (Brasil)
    What do I do when I finish this quest?
    After finishing this quest, you can explore additional content in your learning path or browse the learning catalog.
    What badges can I earn?
    Upon finishing a quest, you will earn a badge of completion. Some quests test your ability to apply your knowledge via a final assessment challenge lab. For these quests, you will receive a skill badge. Badges can be viewed on your profile and shared with your social network.