Member since 2024
Customer Engagement Suite with Google AI Architecture
Earned Sep 18, 2025 EDT
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned Sep 11, 2025 EDT
Basic Performance Measurement
Earned Sep 6, 2025 EDT
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it