CCAI Operations and Implementation
Earned Apr 6, 2023 EDT
[DEPRECATED] - Building Conversational Experiences with Dialogflow
Earned Apr 6, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Apr 5, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Apr 5, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Apr 4, 2023 EDT
Build Apps & Websites with Firebase
Earned Mar 21, 2023 EDT
Gemini for Google Workspace provides customers with access to generative AI features. This course delves into the capabilities of Gemini in Google Docs using video lessons, hands-on activities and practical examples. You learn how to use Gemini to generate written content based on prompts. You also explore using Gemini to edit text you’ve already written, helping you improve your overall productivity. By the end of this course, you'll be equipped with the knowledge and skills to confidently utilize Gemini in Google Docs to improve your writing.
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Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this mini-course, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Sheets.
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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
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Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this mini-course, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Gmail.
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Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this learning path, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Workspace.
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Building a Conversational Interface with Dialogflow CX
Building conversational interfaces will enable you to engage your constituents in delightful new ways. This section will provide an overview of Dialogflow CX, which provides a range of new capabilities, languages, and functions.
Scaling Equity and Access with Enterprise Translation Hub
Accurate, timely and cost effective document translation has long been a challenge to providing equitable and accessible service to all constituents. In this section, explore Google's Enterprise Translation solutions which provide scalable document translation leveraging best in class Artificial Intelligence and Machine Learning, while retaining the critical human in the loop for final post editing review.
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Earn an introductory skill badge by completing the Get Started with Google Workspace Tools course, where you will get introduced to Google's collaborative platform and learn to use Gmail, Calendar, Meet, Drive, Sheets, and AppSheet.
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Gmail is Google’s cloud based email service that allows you to access your messages from any computer or device with just a web browser.
In this course, you’ll learn how to compose, send and reply to messages. You will also explore some of the common actions that can be applied to a Gmail message, and learn how to organize your mail using Gmail labels.
You will explore some common Gmail settings and features. For example, you will learn how to manage your own personal contacts and groups, customize your Gmail Inbox to suit your way of working, and create your own email signatures and templates.
Google is famous for search. Gmail also includes powerful search and filtering. You will explore Gmail’s advanced search and learn how to filter messages automatically.
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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.
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Workspace is Google's collaborative applications platform, delivered from Google Cloud. In this introductory-level course you will get hands-on practice with Workspace’s core applications from a user perspective. Although there are many more applications and tool components to Workspace than are covered here, you will get experience with the primary apps: Gmail, Calendar, Sheets and a handful of others. Each lab can be completed in 10-15 minutes, but extra time is provided to allow self-directed free exploration of the applications.
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This course teaches you how to create an image captioning model by using deep learning. You learn about the different components of an image captioning model, such as the encoder and decoder, and how to train and evaluate your model. By the end of this course, you will be able to create your own image captioning models and use them to generate captions for images
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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Vertex AI.
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This course introduces you to the fundamentals of no-code application development and the capabilities offered by Google Cloud's AppSheet. AppSheet helps in digitizing and automating manual or paper-based business processes to turn them into mobile and web apps.
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Ever thought "I wish I had an app for this" ? Guess what - employers have, too. In fact, demand for citizen developers is expected to grow 300% by 2024 according to a Forrester report. Become the innovator companies want and need with the Arcade. Play now to get hands-on experience creating custom applications with Google Cloud's powerful data tools. Each lab teaches and tests your growing tech skills, and sets you on the path to your first Google Cloud credential.
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Complete the intermediate Develop Serverless Apps with Firebase skill badge to demonstrate skills in the following: architecting and building serverless web applications with Firebase, utilizing Firestore for database management, automating deployment processes using Cloud Build, and integrating Google Assistant functionality into your applications. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Earn a skill badge by completing the App Building with AppSheet course, where you learn how to build, configure, and publish apps using AppSheet.
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Earn a Introductory skill badge by completing the Cloud Run functions: 3 Ways course, where you learn how to use Cloud Run functions through the Google Cloud console and on the command line.
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If you are a novice cloud developer looking for hands-on practice beyond Google Cloud Essentials, this course is for you. You will get practical experience through labs that dive into Cloud Storage and other key application services like Monitoring and Cloud Functions. You will develop valuable skills that are applicable to any Google Cloud initiative. 1-minute videos walk you through key concepts for these labs.
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Demand for cloud-skilled workers is rising. According to a report by Indeed, cloud computing jobs are expected to grow 22% over the next five years, much faster than the average for all occupations. And demand for machine learning jobs is expected to grow 75%. Want to grow your skills and take advantage of the opportunity? Level up your tech skills and get hands-on experience in the Arcade, with labs that help you learn and earn your first Google Cloud credential. No experience required.
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Earn a skill badge by completing the Get Started with API Gateway skill badge course, where you learn how to use API Gateway to deploy, secure, and manage APIs with a fully managed gateway.
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Earn a skill badge by completing the Streaming Analytics into BigQuery quest, where you use Pub/Sub, Dataflow and BigQuery together to stream data for analytics. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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This course introduces you to the Transformer architecture and the Bidirectional Encoder Representations from Transformers (BERT) model. You learn about the main components of the Transformer architecture, such as the self-attention mechanism, and how it is used to build the BERT model. You also learn about the different tasks that BERT can be used for, such as text classification, question answering, and natural language inference.This course is estimated to take approximately 45 minutes to complete.
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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.
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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps.
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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
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Earn a skill badge by completing the Use Functions, Formulas and Charts in Google Sheets quest, where you analyze data with functions and visualize data using charts. In this intermediate-level quest, you learn to search, validate, format and display data. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Complete the introductory Prepare Data for Looker Dashboards and Reports skill badge to demonstrate skills in the following: filtering, sorting, and pivoting data; merging results from different Looker Explores; and using functions and operators to build Looker dashboards and reports for data analysis and visualization. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Description: According to IDC, by 2026, 7 PB of data will be generated per second globally. But what you *do* with the data is what matters. Data is the heart of digital transformation and offers incredible opportunities for organizations to accelerate the most strategic business outcomes, like revenue and productivity. Want to grow your skills and take advantage of the opportunity? Play now to get hands-on experience with Google Cloud's powerful data tools. Each lab teaches and tests your growing tech skills, and sets you on the path to your first Google Cloud credential.
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Complete the Analyze BigQuery Data in Connected Sheets skill badge to demonstrate that you can use Connected Sheets to access, analyze, visualize, and share billions of rows of BigQuery data from your Google Sheets spreadsheet.
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Cloud Storage, Cloud Functions, and Cloud Pub/Sub are all Google Cloud Platform services that can be used to store, process, and manage data. All three services can be used together to create a variety of data-driven applications. In this skill badge you will use Cloud Storage to store images, Cloud Functions to process the images, and Cloud Pub/Sub to send the images to another application.
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More than 90% of IT leaders say they're looking to grow their cloud environments in the next several years, yet more than 80% of those same leaders identified a lack of skills as a barrier to growth. This means that tech skills (particularly cloud skills!) are in high demand. Want to grow your skills and take advantage of the opportunity? Play now to get hands-on experience with Google Cloud. Each lab teaches and tests your growing tech skills, and sets you on the path to your first Google Cloud credential. No experience required.
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This challenge lab tests your skills and knowledge from the labs in the Monitor and Manage Google Cloud Resources quest. You should be familiar with the content of labs before attempting this lab.
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This course helps you recognize the need to implement business process automation in your organization. You learn about automation patterns and use cases, and how to use AppSheet constructs to implement automation in your app. You learn about the various features of AppSheet automation, and integrate your app with Google Workspace products. You also learn how to send email, push notifications and text messages from your app, parse documents and generate reports with AppSheet automation.
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This course teaches you how to implement various capabilities that include data organization and management, application security, actions and integrations in your app using AppSheet. The course also includes topics on managing and upgrading your app, improving performance and troubleshooting issues with your app.
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In this course, we introduce you to Google Chat, Google’s chat software included with Google Workspace. You will learn about messaging individuals and groups in Google Chat. You will also discover customization options, collaboration features and how Google Chat integrates with other Google Workspace products. We will explore the use of spaces in Google Chat, showing you how to create, manage, search, and join them. Additionally, you will understand the distinctions between using a space and a group chat. You also explore Google Chat apps and learn how to search for and use apps within Google Chat. Aside from course videos, you will complete hands-on activities to practice what you’ve learned. Consider inviting a colleague or two to interact with you in Google Chat as you complete the activities.
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"This course, Google Meet and Google Chat - Locales, is intended for non-English learners. If you want to take this course in English, please enroll in Google Meet and Google Chat". In this course we will introduce you to Google Meet and Google Chat, Google’s video conference and chat software included with Google Workspace.
You will learn how to create and manage video conference meetings using Google Meet. You will also explore how to use Google Chat for simple one-to-one and small group conversations, and how Chat rooms are used in Google Chat to better collaborate with others.
You will step into the Google Meet environment so that you become familiar with the different ways you can open Google Meet and add people to a video conference. We will also look at how to join a meeting from different sources such as a calendar event or meeting link.
You will learn how Google Meet can help you better communicate, exchange ideas, and share resources with your team wherever they ar…
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In this course, you learn how to design APIs, and how to use OpenAPI specifications to document them. You learn about the API life cycle, and how the Apigee API platform helps you manage all aspects of the life cycle. You learn about how APIs can be designed using API proxies, and how APIs are packaged as API products to be used by app developers.
Through a combination of lectures, hands-on labs, and supplemental materials, you will learn how to design, build, secure, deploy, and manage API solutions using Google Cloud's Apigee API Platform. This is the first course of the Developing APIs with Google Cloud's Apigee API Platform series. After completing this course, enroll in the API Security on Google Cloud's Apigee API Platform course.
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Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to Build a virtual agent, Design conversation flows for your virtual agent; Add a phone gateway to your virtual agent; Use Dialogflow for troubleshooting; Review logs and debug your virtual agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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In this course you will learn the fundamentals of no-code app development and recognize use cases for no-code apps. The course provides an overview of the AppSheet no-code app development platform and its capabilities. You learn how to create an app with data from spreadsheets, create the app’s user experience using AppSheet views and publish the app to end users.
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Google Cloud Fundamentals: Core Infrastructure introduces important concepts and terminology for working with Google Cloud. Through videos and hands-on labs, this course presents and compares many of Google Cloud's computing and storage services, along with important resource and policy management tools.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
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This course provides a deep dive into how to create a chatbot using Dialogflow, augment it with Cloud Natural Language API and operationalize it using Google Cloud tools.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Firebase is a backend-as-service (Bass) platform for creating mobile and web applications. In this quest you will learn to build serverless web apps, import data into a serverless database, and build a Google Assistant application with Firebase and its Google Cloud integrations. Looking for a hands on challenge lab to demonstrate your skills and validate your knowledge? On completing this quest, enroll in and finish the additional challenge lab at the end of this quest to receive an exclusive Google Cloud digital badge.
Gemini in Google Docs
Earned Dec 27, 2023 EST
Gemini in Google Sheets
Earned Dec 15, 2023 EST
Introduction to Responsible AI
Earned Dec 5, 2023 EST
Gemini in Gmail
Earned Dec 5, 2023 EST
Introduction to Gemini for Google Workspace
Earned Dec 5, 2023 EST
Google Cloud AI and ML Solutions for the Public Sector
Earned May 22, 2023 EDT
Get Started with Google Workspace Tools
Earned May 22, 2023 EDT
Gmail
Earned May 22, 2023 EDT
Encoder-Decoder Architecture
Earned May 22, 2023 EDT
Google Workspace Essentials
Earned May 22, 2023 EDT
Create Image Captioning Models
Earned May 22, 2023 EDT
Introduction to Image Generation
Earned May 22, 2023 EDT
Building No-Code AppSheet Apps
Earned May 22, 2023 EDT
Level 2: Citizen Developer Skills
Earned May 15, 2023 EDT
Develop Serverless Apps with Firebase
Earned May 12, 2023 EDT
App Building with AppSheet
Earned May 12, 2023 EDT
Cloud Run Functions: 3 Ways
Earned May 12, 2023 EDT
Baseline: Infrastructure
Earned May 12, 2023 EDT
Level 1: Data, ML and API Skills
Earned May 12, 2023 EDT
Get Started with API Gateway
Earned May 12, 2023 EDT
Streaming Analytics into BigQuery
Earned May 12, 2023 EDT
Transformer Models and BERT Model
Earned May 12, 2023 EDT
Attention Mechanism
Earned May 12, 2023 EDT
Introduction to Large Language Models
Earned May 12, 2023 EDT
Introduction to Generative AI
Earned May 12, 2023 EDT
Use Functions, Formulas, and Charts in Google Sheets
Earned May 12, 2023 EDT
Prepare Data for Looker Dashboards and Reports
Earned May 5, 2023 EDT
Level 2: Data Exploration with Looker, BigQuery and Sheets
Earned May 5, 2023 EDT
Analyze BigQuery Data in Connected Sheets
Earned May 5, 2023 EDT
Store, Process, and Manage Data on Google Cloud - Console
Earned May 4, 2023 EDT
Level 1: Managing Resources and Data in the Cloud
Earned May 4, 2023 EDT
Monitor and Manage Google Cloud Resources
Earned May 4, 2023 EDT
Building No-Code Apps with AppSheet: Automation
Earned May 4, 2023 EDT
Building No-Code Apps with AppSheet: Implementation
Earned Apr 26, 2023 EDT
Google Chat
Earned Apr 12, 2023 EDT
Google Meet and Google Chat - Locales
Earned Apr 12, 2023 EDT
API Design and Fundamentals of Google Cloud's Apigee API Platform
Earned Apr 12, 2023 EDT
Automate Interactions with Contact Center AI
Earned Apr 12, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Apr 11, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Apr 11, 2023 EDT
Building No-Code Apps with AppSheet: Foundations
Earned Apr 10, 2023 EDT
Google Cloud Fundamentals: Core Infrastructure
Earned Apr 6, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned Apr 6, 2023 EDT
CCAI Operations and Implementation
Earned Apr 6, 2023 EDT
[DEPRECATED] - Building Conversational Experiences with Dialogflow
Earned Apr 6, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Apr 5, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Apr 5, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Apr 4, 2023 EDT
Build Apps & Websites with Firebase
Earned Mar 21, 2023 EDT