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在 Google Cloud 控制台中运用您的技能

Halil Sekeroglu

成为会员时间：2021

黄金联赛

8800 积分
Configure and Maintain CCAIP as an Admin Earned Mar 9, 2025 EDT
Manage Functions and Reporting with CCAIP Earned Mar 9, 2025 EDT
Handle Consumer Interactions with CCaaS Earned Mar 9, 2025 EDT
負責任的 AI 技術簡介 Earned Jan 22, 2024 EST
大型語言模型簡介 Earned Jan 22, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX Earned Jan 22, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jul 28, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Jun 23, 2023 EDT
生成式 AI 簡介 Earned May 26, 2023 EDT
Customer Experiences with Contact Center AI Earned Aug 10, 2021 EDT

Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。

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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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