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Sekeroglu Halil

メンバー加入日: 2021

ゴールドリーグ

8800 ポイント
Configure and Maintain CCAIP as an Admin Earned 3月 9, 2025 EDT
Manage Functions and Reporting with CCAIP Earned 3月 9, 2025 EDT
Handle Consumer Interactions with CCAIP Earned 3月 9, 2025 EDT
責任ある AI の概要 Earned 1月 22, 2024 EST
大規模言語モデルの概要 Earned 1月 22, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX Earned 1月 22, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned 7月 28, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned 6月 23, 2023 EDT
生成 AI の概要 Earned 5月 26, 2023 EDT
Customer Experiences with Contact Center AI Earned 8月 10, 2021 EDT

Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

詳細

Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

詳細

This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

詳細

この入門レベルのマイクロラーニング コースでは、責任ある AI の概要と重要性、および Google が責任ある AI を自社プロダクトにどのように実装しているのかについて説明します。また、Google の AI に関する 7 つの原則についても説明します。

詳細

このコースは、大規模言語モデル（LLM）とは何か、どのようなユースケースで活用できるのか、プロンプトのチューニングで LLM のパフォーマンスを高めるにはどうすればよいかについて学習する、入門レベルのマイクロ ラーニング コースです。独自の生成 AI アプリを開発する際に利用できる Google ツールも紹介します。

詳細

In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

詳細

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

詳細

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

詳細

この入門レベルのマイクロラーニング コースでは、生成 AI の概要、利用方法、従来の機械学習の手法との違いについて説明します。独自の生成 AI アプリを作成する際に利用できる Google ツールも紹介します。

詳細

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

詳細