Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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This module helps you build a robust understanding of concepts related to Networking, Security & Kubernetes Engine.
This course is part of a series of courses called Google Cloud Computing Foundations.
The courses should be completed in the following order:
Google Cloud Computing Foundations: Cloud Computing Fundamentals
Google Cloud Computing Foundations: Infrastructure in Google Cloud
Google Cloud Computing Foundations: Networking and Security in Google Cloud
Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
Google Cloud Computing Foundation with Kubernetes
En savoir plus
The Google Cloud Computing Foundations courses are for
individuals with little to no background or experience in cloud computing.
They provide a detailed overview of concepts covering cloud basics, big data,
and machine learning, and where and how Google Cloud fits in.
By the end of the course, learners will be able to articulate concepts
around cloud computing, big data, and machine learning, and demonstrate some
hands-on skills.
This course is part of a series of courses called Google Cloud Computing Foundations.
The courses should be completed in the following order:
Google Cloud Computing Foundations: Cloud Computing Fundamentals
Google Cloud Computing Foundations: Infrastructure in Google Cloud
Google Cloud Computing Foundations: Networking and Security in Google Cloud
Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
Google Cloud Computing Foundation with Kubernetes
This final course in the series rev…
En savoir plus
The Google Cloud Computing Foundations courses are for
individuals with little to no background or experience in cloud computing.
They provide a detailed overview of concepts covering cloud basics, big data,
and machine learning, and where and how Google Cloud fits in.
By the end of the course, learners will be able to articulate concepts
around cloud computing, big data, and machine learning, and demonstrate some
hands-on skills.
This course is part of a series of courses called Google Cloud Computing Foundations.
The courses should be completed in the following order:
Google Cloud Computing Foundations: Cloud Computing Fundamentals
Google Cloud Computing Foundations: Infrastructure in Google Cloud
Google Cloud Computing Foundations: Networking and Security in Google Cloud
Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
Google Cloud Computing Foundation with Kubernetes
This third course covers how to build secure networks, …
En savoir plus
The Google Cloud Computing Foundations courses are for individuals with little to no background or experience in cloud computing. They provide an overview of concepts central to cloud basics, big data, and machine learning, and where and how Google Cloud fits in.
By the end of the series of courses, learners will be able to articulate these concepts and demonstrate some hands-on skills.
The courses should be completed in the following order:
1. Google Cloud Computing Foundations: Cloud Computing Fundamentals
2. Google Cloud Computing Foundations: Infrastructure in Google Cloud
3. Google Cloud Computing Foundations: Networking and Security in Google Cloud
4. Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
En savoir plus
The Google Cloud Computing Foundations courses are for individuals with little to no
background or experience in cloud computing. They provide an overview of concepts central
to cloud basics, big data, and machine learning, and where and how Google Cloud fits in.
By the end of the series of courses, learners will be able to articulate these concepts
and demonstrate some hands-on skills.
This course is part of a series of courses called Google Cloud Computing Foundations.
The courses should be completed in the following order:
Google Cloud Computing Foundations: Cloud Computing Fundamentals
Google Cloud Computing Foundations: Infrastructure in Google Cloud
Google Cloud Computing Foundations: Networking and Security in Google Cloud
Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
Google Cloud Computing Foundations: Kubernetes Engine Fundamentals
This first course provides an overview of cloud computing, ways to use Google Cloud, …
Contact Center AI: Conversational Design Fundamentals
Earned fév. 10, 2023 EST
Google Cloud Computing Foundation with Kubernetes
Earned jan. 13, 2023 EST
Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
Earned déc. 9, 2022 EST
Google Cloud Computing Foundations: Networking and Security in Google Cloud
Earned nov. 16, 2022 EST
Google Cloud Computing Foundations: Infrastructure in Google Cloud
Earned nov. 4, 2022 EDT
Google Cloud Computing Foundations: Cloud Computing Fundamentals
Earned nov. 2, 2022 EDT