Join Sign in

Apply your skills in Google Cloud console

Kathryn May De Sagon

Member since 2023

Google Cloud Ağınızı Geliştirme Earned Oca 30, 2025 EST
Implement Cloud Security Fundamentals on Google Cloud Earned Oca 29, 2025 EST
Güvenli Bir Google Cloud Ağı Oluşturma Earned Oca 29, 2025 EST
Google Cloud'da Uygulama Geliştirme Ortamı Oluşturma Earned Oca 27, 2025 EST
Compute Engine'de Yük Dengelemeyi Uygulama Earned Oca 26, 2025 EST
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned Ağu 15, 2023 EDT
Automate Interactions with Contact Center AI Earned Ağu 14, 2023 EDT
CCAI Operations and Implementation Earned Ağu 11, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Ağu 10, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Ağu 10, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned Ağu 9, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned Tem 27, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned Tem 21, 2023 EDT

Google Cloud Ağınızı Geliştirme kursunu tamamlayarak bir beceri rozeti kazanın. IAM rollerini keşfetme ve proje erişimi ekleme/kaldırma, VPC ağları oluşturma, Compute Engine sanal makinelerini dağıtma ve izleme, SQL sorguları yazma ve çeşitli dağıtım yaklaşımlarıyla Kubernetes'i kullanarak uygulama dağıtma gibi uygulamaları dağıtıp izlemeyle ilgili birden çok yöntemi öğreneceksiniz. Beceri rozeti, Google Cloud ürün ve hizmetlerindeki uzmanlık düzeyiniz karşılığında Google Cloud tarafından verilen özel bir dijital rozettir. Bilgilerinizi, etkileşimli ve uygulamalı bir ortamda kullanma becerinizi test eder. Ağınızla paylaşabileceğiniz dijital bir rozet kazanmak için bu beceri rozetini ve son değerlendirme niteliğindeki yarışma laboratuvarını tamamlayın.

Learn more

Complete the intermediate Implement Cloud Security Fundamentals on Google Cloud skill badge to demonstrate skills in the following: creating and assigning roles with Identity and Access Management (IAM); creating and managing service accounts; enabling private connectivity across virtual private cloud (VPC) networks; restricting application access using Identity-Aware Proxy; managing keys and encrypted data using Cloud Key Management Service (KMS); and creating a private Kubernetes cluster. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge course, and final assessment challenge lab, to receive a digital badge that you can share with your network.

Learn more

Güvenli Bir Google Cloud Ağı Oluşturma kursunu tamamlayarak beceri rozeti kazanın. Bu kursta, Google Cloud'da uygulamalarınızı derlemek, ölçeklendirmek ve korumak için ağla ilgili birden fazla kaynak hakkında bilgi edineceksiniz. Beceri rozeti, Google Cloud ürün ve hizmetlerindeki uzmanlık düzeyiniz karşılığında Google Cloud tarafından verilen özel bir dijital rozettir. Bilgilerinizi, etkileşimli ve uygulamalı bir ortamda kullanma becerinizi test eder. Ağınızla paylaşabileceğiniz dijital bir rozet kazanmak için bu beceri rozetini ve son değerlendirme niteliğindeki yarışma laboratuvarını tamamlayın.

Learn more

Google Cloud'da Uygulama Geliştirme Ortamı Oluşturma kursunu tamamlayarak beceri rozeti kazanın. Bu kursta Cloud Storage, Identity and Access Management, Cloud Functions ve Pub/Sub gibi teknolojilerin temel özelliklerini kullanarak depolama odaklı bulut altyapısı oluşturma ve bu altyapıyla bağlantı kurmayı öğreneceksiniz. Beceri rozeti, Google Cloud ürünleri ve hizmetlerindeki uzmanlık düzeyinizin tanınması amacıyla Google Cloud tarafından verilen özel bir dijital rozettir. Rozeti alabilmek için bildiklerinizi etkileşimli ve uygulamalı bir ortamda başarıyla kullanabilmeniz gerekir. Ağınızla paylaşabileceğiniz bir beceri rozeti kazanmak için bu beceri rozetini ve son değerlendirme niteliğindeki yarışma laboratuvarını tamamlayın.

Learn more

Giriş düzeyindeki Compute Engine'de Yük Dengelemeyi Uygulama beceri rozetini tamamlayarak şu konulardaki becerilerinizi gösterin: gcloud komutları yazma ve Cloud Shell kullanma, Compute Engine'de sanal makineler oluşturma ve dağıtma, ağ ve HTTP yük dengeleyicileri yapılandırma. Beceri rozeti, Google Cloud ürün ve hizmetlerine ilişkin uzmanlık düzeyinizin tanınması amacıyla Google Cloud tarafından verilen özel bir rozettir. Bu rozet, bilginizi etkileşimli ve uygulamalı bir ortamda uygulama becerinizi test eder. Ağınızla paylaşabileceğiniz bir beceri rozeti kazanmak için bu beceri rozetini ve son değerlendirme niteliğindeki yarışma laboratuvarını tamamlayın.

Learn more

Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

Learn more

Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to Build a virtual agent, Design conversation flows for your virtual agent; Add a phone gateway to your virtual agent; Use Dialogflow for troubleshooting; Review logs and debug your virtual agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.

Learn more

Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

Learn more

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

Learn more

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

Learn more

Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

Learn more

Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

Learn more

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

Learn more