Guadagna un badge delle competenze completando il corso Sviluppa la tua rete Google Cloud, in cui apprenderai diversi modi per eseguire il deployment e il monitoraggio delle applicazioni, tra cui: esplorare i ruoli IAM e aggiungere/rimuovere l'accesso ai progetti, creare reti VPC, eseguire il deployment e il monitoraggio delle VM di Compute Engine, scrivere query SQL, eseguire il deployment e il monitoraggio delle VM in Compute Engine ed eseguire il deployment delle applicazioni utilizzando Kubernetes con più approcci al deployment. Un badge delle competenze è un badge digitale esclusivo rilasciato da Google Cloud come riconoscimento della tua competenza nell'uso di prodotti e servizi Google Cloud dopo aver messo alla prova la tua capacità di applicare le tue conoscenze in un ambiente interattivo pratico. Completa questo corso con badge delle competenze e il Challenge Lab finale di valutazione per ricevere un badge delle competenze da condividere con la tua rete.
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Complete the intermediate Implement Cloud Security Fundamentals on Google Cloud skill badge to demonstrate skills in the following: creating and assigning roles with Identity and Access Management (IAM); creating and managing service accounts; enabling private connectivity across virtual private cloud (VPC) networks; restricting application access using Identity-Aware Proxy; managing keys and encrypted data using Cloud Key Management Service (KMS); and creating a private Kubernetes cluster. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge course, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Guadagna un badge delle competenze completando il corso Creazione di una rete Google Cloud sicura, in cui scoprirai più risorse di networking per creare, scalare e proteggere le tue applicazioni su Google Cloud. Un badge delle competenze è un badge digitale esclusivo rilasciato da Google Cloud come riconoscimento della tua competenza nell'uso di prodotti e servizi Google Cloud dopo aver messo alla prova la tua capacità di applicare le tue conoscenze in un ambiente interattivo pratico. Completa il corso con badge delle competenze e il Challenge Lab finale di valutazione per ricevere un badge digitale da condividere con la tua rete.
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Ottieni un badge delle competenze completando il corso Configura un ambiente di sviluppo di app su Google Cloud, in cui imparerai a creare e connettere un'infrastruttura cloud incentrata sull'archiviazione utilizzando le funzionalità di base delle seguenti tecnologie: Cloud Storage, Identity and Access Management, Cloud Functions e Pub/Sub. Un badge delle competenze è un badge digitale esclusivo rilasciato da Google Cloud come riconoscimento della tua competenza nell'uso di prodotti e servizi Google Cloud dopo aver messo alla prova la tua capacità di applicare le tue conoscenze in un ambiente interattivo pratico. Completa questo corso e il Challenge Lab conclusivo per ricevere un badge delle competenze da condividere con la tua rete.
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Ottieni il badge delle competenze introduttivo Implementa il bilanciamento del carico su Compute Engine per dimostrare le tue competenze nei seguenti ambiti: scrivere comandi gcloud e utilizzare Cloud Shell, creare ed eseguire il deployment di macchine virtuali in Compute Engine e configurare bilanciatori del carico di rete e HTTP. Un badge delle competenze è un badge digitale esclusivo, assegnato da Google Cloud come riconoscimento della tua competenza nell'uso dei prodotti e servizi Google Cloud dopo aver messo alla prova la tua cacpacità di applicare le tue conoscenze in un ambiente interattivo pratico. Completa questo corso e il Challenge Lab conclusivo per ricevere un badge delle competenze da condividere con la tua rete.
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to Build a virtual agent, Design conversation flows for your virtual agent; Add a phone gateway to your virtual agent; Use Dialogflow for troubleshooting; Review logs and debug your virtual agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Sviluppa la tua rete Google Cloud
Earned gen 30, 2025 EST
Implement Cloud Security Fundamentals on Google Cloud
Earned gen 29, 2025 EST
Creazione di una rete Google Cloud sicura
Earned gen 29, 2025 EST
Configura un ambiente di sviluppo di app su Google Cloud
Earned gen 27, 2025 EST
Implementa il bilanciamento del carico su Compute Engine
Earned gen 26, 2025 EST
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned ago 15, 2023 EDT
Automate Interactions with Contact Center AI
Earned ago 14, 2023 EDT
CCAI Operations and Implementation
Earned ago 11, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned ago 10, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned ago 10, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned ago 9, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned lug 27, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned lug 21, 2023 EDT