成为会员时间：2021
Handle Consumer Interactions with CCAIP
Earned Feb 21, 2025 EST
Cloud Hero: Security
Earned Dec 15, 2021 EST
Cloud Hero Kubernetes Skills
Earned Dec 10, 2021 EST
This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
Security is an uncompromising feature of Google Cloud Platform services, and GCP has developed specific tools for ensuring safety and identity across your projects. In this game you will get hands-on practice with various security tools of the Google Cloud Platform.
Get hands-on practice with Google Cloud! You will compete with your peers to see who can finish this game with the most points. Speed and accuracy will be used to calculate your scores — earn points by completing the labs accurately and bonus points for speed! Be sure to click “End” where you’re done with each lab to be rewarded your points.