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在 Google Cloud 控制台中运用您的技能

Jari Tiirikainen

成为会员时间：2024

钻石联赛

39475 积分
Scaling with Google Cloud Operations Earned Feb 13, 2025 EST
Trust and Security with Google Cloud Earned Feb 9, 2025 EST
Modernize Infrastructure and Applications with Google Cloud Earned Feb 9, 2025 EST
Innovating with Google Cloud Artificial Intelligence Earned Feb 8, 2025 EST
Exploring Data Transformation with Google Cloud Earned Feb 7, 2025 EST
Digital Transformation with Google Cloud Earned Feb 7, 2025 EST
Intro to CCAI and CCAI Engagement Framework Earned Feb 7, 2025 EST
運用 Google Vids 製作精彩影片 Earned Feb 7, 2025 EST
Advanced Performance Measurement Earned Feb 7, 2025 EST
Basic Performance Measurement Earned Feb 4, 2025 EST
Webhook fundamentals Earned Jan 29, 2025 EST
Stateful Flows Earned Jan 28, 2025 EST
Conversation Design Fundamentals Earned Jan 23, 2025 EST
DFCX Virtual Agent Delivery Framework Earned Jan 20, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned Jan 15, 2025 EST
Conversational AI Voice and Chat Integrations Earned Jan 14, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned Jan 9, 2025 EST
Agent Assist Voice and Integrations Earned Jan 3, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned Jan 3, 2025 EST
Basic Performance Measurement Earned Jan 3, 2025 EST
Conversational AI on Vertex AI and Dialogflow CX Earned Jan 2, 2025 EST
Gemini in Google Drive Earned Jan 2, 2025 EST
Gemini in Google Meet Earned Jan 2, 2025 EST
Gemini in Google Sheets Earned Jan 2, 2025 EST
Gemini in Google Slides Earned Jan 2, 2025 EST
Gemini in Google Docs Earned Jan 2, 2025 EST
Gemini in Gmail Earned Jan 2, 2025 EST
Gemini for Google Workspace 簡介 Earned Jan 2, 2025 EST
Configure and Maintain CCAIP as an Admin Earned Dec 31, 2024 EST
Manage Functions and Reporting with CCAIP Earned Dec 31, 2024 EST
Handle Consumer Interactions with CCAIP Earned Dec 30, 2024 EST
大型語言模型簡介 Earned Dec 30, 2024 EST
生成式 AI 簡介 Earned Dec 30, 2024 EST
Intro to CCAI and CCAI Engagement Framework Earned Dec 30, 2024 EST
負責任的 AI 技術：透過 Google Cloud 採用 AI 開發原則 Earned Jul 30, 2024 EDT
負責任的 AI 技術簡介 Earned Jul 15, 2024 EDT
Generative AI for Business Leaders Earned Jul 15, 2024 EDT

Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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本課程將帶您認識 Google Vids，這是一款線上影片製作與編輯應用程式，僅提供部分 Google Workspace 使用者使用。完成本課程的教學與示範後，您將瞭解如何在工作場合製作出動人的影片。此外，本課程也將說明如何在影片中融入媒體、音訊與影像片段、自訂樣式，以及輕鬆分享作品。 部分 Vids 功能採用生成式 AI 技術，可協助您更有效率地完成工作。提醒您，Gemini 等生成式 AI 工具提供的資訊可能不正確或不適當。請勿將 Gemini 功能提供的資訊視為醫療、法律、財務或其他專業建議。也請留意，Gemini 功能提供的建議並不代表 Google 觀點，Google 對此概不負責。

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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Voice channel, as well as the options available for integration with other platforms in the CCAI ecosystem.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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Gemini for Google Workspace 是一項外掛程式，可讓使用者存取生成式 AI 功能。本課程使用影片、實作活動和練習範例，深入介紹 Google 雲端硬盤中的 Gemini 的功能。 課程結束後，您將具備 Google 雲端硬盤中的 Gemini 的知識及技能，可自信地運用這項工具提升工作流程的效率。

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Gemini 版 Google Workspace 是一項外掛程式，可讓使用者存取生成式 AI 功能。本課程會使用影片、實作活動和練習範例，深入介紹 Gemini 版 Google Meet 的功能。您會學到如何透過 Gemini 生成背景圖片、提升視訊品質及翻譯字幕。本課程結束後，您將具備 Gemini 版 Google Meet 的知識及技能，安心運用這項工具提高視訊會議的效率。

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安裝 Gemini 版 Google Workspace 外掛程式後，客戶就能在 Google Workspace 使用生成式 AI 功能。這堂迷你課程會介紹 Gemini 的主要功能，並說明如何在 Google 試算表善用這些功能，提高生產力和效率。

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Gemini 版 Google Workspace 是一項外掛程式，可讓客戶在 Google Workspace 使用生成式 AI 功能。這堂迷你課程會介紹 Gemini 的主要功能，並說明如何在 Google 簡報善用這些功能，提高生產力和效率。

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使用者將能透過 Gemini 版 Google Workspace 外掛程式運用生成式 AI 功能。本課程會使用影片、實作活動和練習範例，深入介紹 Gemini 版 Google 文件的功能。您將學到如何透過 Gemini 使用提示生成撰寫內容、編輯寫好的文字，以提升整體工作效率。本課程結束後，您將具備 Gemini 版 Google 文件的知識及技能，可自信地運用這項工具提升寫作品質。

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Gemini 版 Google Workspace 是一項外掛程式，可讓客戶在 Google Workspace 使用生成式 AI 功能。這堂迷你課程會介紹 Gemini 的主要功能，並說明如何在 Gmail 善用這些功能，提高生產力和效率。

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客戶能透過 Gemini 版 Google Workspace 外掛程式在 Google Workspace 使用生成式 AI 功能。本學習路徑會介紹 Gemini 的主要功能，並說明如何在 Google Workspace 善用這些功能，提高生產力和效率。

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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。

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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。

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This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

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隨著企業持續擴大使用人工智慧和機器學習，以負責任的方式發展相關技術也日益重要。對許多企業來說，談論負責任的 AI 技術可能不難，如何付諸實行才是真正的挑戰。如要瞭解如何在機構中導入負責任的 AI 技術，本課程絕對能助您一臂之力。 您可以從中瞭解 Google Cloud 目前採取的策略、最佳做法和經驗談，協助貴機構奠定良好基礎，實踐負責任的 AI 技術。

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這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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