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在 Google Cloud 控制台中运用您的技能

Jari Tiirikainen

成为会员时间：2024

钻石联赛

39475 积分
Scaling with Google Cloud Operations Earned Feb 13, 2025 EST
Trust and Security with Google Cloud Earned Feb 9, 2025 EST
Modernize Infrastructure and Applications with Google Cloud Earned Feb 9, 2025 EST
Innovating with Google Cloud Artificial Intelligence Earned Feb 8, 2025 EST
Exploring Data Transformation with Google Cloud Earned Feb 7, 2025 EST
Digital Transformation with Google Cloud Earned Feb 7, 2025 EST
Intro to CCAI and CCAI Engagement Framework Earned Feb 7, 2025 EST
使用 Google Vids 制作引人入胜的视频 Earned Feb 7, 2025 EST
Advanced Performance Measurement Earned Feb 7, 2025 EST
Basic Performance Measurement Earned Feb 4, 2025 EST
Webhook fundamentals Earned Jan 29, 2025 EST
Stateful Flows Earned Jan 28, 2025 EST
Conversation Design Fundamentals Earned Jan 23, 2025 EST
DFCX Virtual Agent Delivery Framework Earned Jan 20, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned Jan 15, 2025 EST
Conversational AI Voice and Chat Integrations Earned Jan 14, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned Jan 9, 2025 EST
Agent Assist Voice and Integrations Earned Jan 3, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned Jan 3, 2025 EST
Basic Performance Measurement Earned Jan 3, 2025 EST
Conversational AI on Vertex AI and Dialogflow CX Earned Jan 2, 2025 EST
Google 云端硬盘中的 Gemini Earned Jan 2, 2025 EST
Google Meet 中的 Gemini Earned Jan 2, 2025 EST
Google 表格中的 Gemini Earned Jan 2, 2025 EST
Google 幻灯片中的 Gemini Earned Jan 2, 2025 EST
Google 文档中的 Gemini Earned Jan 2, 2025 EST
Gmail 中的 Gemini Earned Jan 2, 2025 EST
Gemini for Google Workspace 简介 Earned Jan 2, 2025 EST
Configure and Maintain CCAIP as an Admin Earned Dec 31, 2024 EST
Manage Functions and Reporting with CCAIP Earned Dec 31, 2024 EST
Handle Consumer Interactions with CCAIP Earned Dec 30, 2024 EST
大型语言模型简介 Earned Dec 30, 2024 EST
生成式 AI 简介 Earned Dec 30, 2024 EST
Intro to CCAI and CCAI Engagement Framework Earned Dec 30, 2024 EST
Responsible AI: 和 Google Cloud 一起践行 AI 原则 Earned Jul 30, 2024 EDT
负责任的 AI 简介 Earned Jul 15, 2024 EDT
Generative AI for Business Leaders Earned Jul 15, 2024 EDT

Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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在本课程中，您将了解 Google Vids，这是一款面向特定 Google Workspace 用户的在线视频制作与编辑应用。通过课程讲解和演示，您将学习如何在工作中通过视频来制作和讲述引人入胜的故事。您还将了解如何无缝整合媒体、音频和视频片段，自定义风格，并轻松分享您的作品。 Vids 的部分功能借助生成式 AI 来帮助您更高效地进行创作。请注意，包括 Gemini 在内的生成式 AI 工具可能会提供不准确或不恰当的信息。请勿将 Gemini 功能提供的信息作为医疗、法律、财务或其他专业领域的建议。另需注意，Gemini 功能提供的建议不代表 Google 的观点，Google 对此概不负责。

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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Voice channel, as well as the options available for integration with other platforms in the CCAI ecosystem.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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Gemini for Google Workspace 是一个插件，用户可通过它来使用生成式 AI 功能。本课程通过视频课程、实操活动和实际示例，深入探讨了“Google 云端硬盘中的 Gemini”的功能。 学完本课程后，您将掌握相关知识和技能，能够自信地利用 Google 云端硬盘中的 Gemini 来改进工作流。

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Google Workspace 专用 Gemini 是一个插件，可为用户提供对生成式 AI 功能的访问权限。本课程深入探讨了“Google Meet 中的 Gemini”的功能。通过视频课程、实操活动和实际示例，您将全面了解 Google Meet 中的 Gemini 功能。您将学习如何使用 Gemini 生成背景图片、提高视频质量以及翻译字幕。学完本课程后，您将掌握相关知识和技能，能够自信地利用 Google Meet 中的 Gemini 尽可能提高视频会议的效率。

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Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本迷你课程中，您将了解 Gemini 的主要功能，以及如何在 Google 表格中使用它们来提高工作效率。

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Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本迷你课程中，您将了解 Gemini 的主要功能，以及如何在 Google 幻灯片中使用它们来提高工作效率。

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Google Workspace 专用 Gemini 是一个插件，用户可通过它来使用生成式 AI 功能。本课程通过视频课程、实操活动和实际示例，深入探讨了“Google 文档中的 Gemini”的功能。您将学习如何使用 Gemini 来根据提示生成书面内容。您还会探索如何使用 Gemini 来修改已撰写好的文本，帮助提升整体工作效率。学完本课程后，您将掌握相关知识和技能，能够自信地利用 Google 文档中的 Gemini 来提升写作水平。

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Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本迷你课程中，您将了解 Gemini 的主要功能，以及如何在 Gmail 中使用这些功能来提高工作效率。

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Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本学习路线中，您将了解 Gemini 的主要功能，以及如何在 Google Workspace 中使用它们来提高工作效率。

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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

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This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

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随着企业对人工智能和机器学习的应用越来越广泛，以负责任的方式构建这些技术也变得更加重要。但对很多企业而言，真正践行 Responsible AI 并非易事。如果您有意了解如何在组织内践行 Responsible AI，本课程正适合您。 本课程将介绍 Google Cloud 目前如何践行 Responsible AI，以及从中总结的最佳实践和经验教训，便于您以此为框架构建自己的 Responsible AI 方法。

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这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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