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Applica le tue competenze nella console Google Cloud

Jari Tiirikainen

Membro dal giorno 2024

Campionato Diamante

39475 punti
Scaling with Google Cloud Operations Earned feb 13, 2025 EST
Trust and Security with Google Cloud Earned feb 9, 2025 EST
Modernize Infrastructure and Applications with Google Cloud Earned feb 9, 2025 EST
Innovating with Google Cloud Artificial Intelligence Earned feb 8, 2025 EST
Exploring Data Transformation with Google Cloud Earned feb 7, 2025 EST
Digital Transformation with Google Cloud Earned feb 7, 2025 EST
Intro to CCAI and CCAI Engagement Framework Earned feb 7, 2025 EST
Create Engaging Video with Google Vids Earned feb 7, 2025 EST
Advanced Performance Measurement Earned feb 7, 2025 EST
Basic Performance Measurement Earned feb 4, 2025 EST
Webhook fundamentals Earned gen 29, 2025 EST
Stateful Flows Earned gen 28, 2025 EST
Conversation Design Fundamentals Earned gen 23, 2025 EST
DFCX Virtual Agent Delivery Framework Earned gen 20, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned gen 15, 2025 EST
Conversational AI Voice and Chat Integrations Earned gen 14, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned gen 9, 2025 EST
Agent Assist Voice and Integrations Earned gen 3, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned gen 3, 2025 EST
Basic Performance Measurement Earned gen 3, 2025 EST
Conversational AI on Vertex AI and Dialogflow CX Earned gen 2, 2025 EST
Gemini in Google Drive Earned gen 2, 2025 EST
Gemini in Google Meet - Italiano Earned gen 2, 2025 EST
Gemini in Fogli Google Earned gen 2, 2025 EST
Gemini in Presentazioni Google Earned gen 2, 2025 EST
Gemini in Documenti Google Earned gen 2, 2025 EST
Gemini in Gmail Earned gen 2, 2025 EST
Introduzione a Gemini in Google Workspace Earned gen 2, 2025 EST
Configure and Maintain CCAIP as an Admin Earned dic 31, 2024 EST
Manage Functions and Reporting with CCAIP Earned dic 31, 2024 EST
Handle Consumer Interactions with CCAIP Earned dic 30, 2024 EST
Introduction to Large Language Models - Italiano Earned dic 30, 2024 EST
Introduction to Generative AI - Italiano Earned dic 30, 2024 EST
Intro to CCAI and CCAI Engagement Framework Earned dic 30, 2024 EST
Responsible AI: Applying AI Principles with Google Cloud - Italiano Earned lug 30, 2024 EDT
Introduction to Responsible AI - Italiano Earned lug 15, 2024 EDT
Generative AI for Business Leaders Earned lug 15, 2024 EDT

Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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In this course, you'll learn about Google Vids, an online video creation and editing app available to select Google Workspace users. Through lessons and demos, you'll learn how to build and tell compelling stories through video at work. You'll also discover how to seamlessly incorporate media, audio and video clips, customize styles, and easily share your creations. Some Vids features use generative AI to help you work more efficiently. Remember, generative AI tools including Gemini, may suggest inaccurate or inappropriate information. Don’t rely on Gemini features as medical, legal, financial or other professional advice. It’s also important to remember that the Gemini feature suggestions don’t represent Google’s views, and should not be attributed to Google.

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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Voice channel, as well as the options available for integration with other platforms in the CCAI ecosystem.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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Gemini for Google Workspace provides users with access to generative AI features. This course delves into the capabilities of Gemini in Google Drive using video lessons, hands-on activities and practical examples. By the end of this course, you'll be equipped with the knowledge and skills to confidently utilize Gemini in Google Drive to improve your workflows.

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Gemini per Google Workspace è un componente aggiuntivo che fornisce agli utenti accesso a funzionalità di AI generativa. Questo corso approfondisce le funzionalità di Gemini in Google Meet. Attraverso lezioni video e attività ed esempi pratici, acquisirai una comprensione completa delle funzionalità di Gemini in Google Meet. Imparerai a utilizzare Gemini per generare immagini di sfondo, migliorare la qualità video e tradurre i sottotitoli. Alla fine del corso avrai acquisito le conoscenze e le competenze necessarie per utilizzare con sicurezza Gemini in Google Meet per massimizzare l'efficacia delle tue videoconferenze.

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Gemini per Google Workspace è un componente aggiuntivo che fornisce ai clienti funzionalità di AI generativa in Google Workspace. In questo mini corso imparerai le funzionalità principali di Gemini e come possono essere utilizzate per migliorare la produttività e l'efficienza in Fogli Google.

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Gemini per Google Workspace è un componente aggiuntivo che fornisce ai clienti funzionalità di AI generativa in Google Workspace. In questo mini corso imparerai le funzionalità principali di Gemini e come possono essere utilizzate per migliorare la produttività e l'efficienza in Presentazioni Google.

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Gemini per Google Workspace è un componente aggiuntivo che fornisce agli utenti accesso a funzionalità di AI generativa. Questo corso approfondisce le funzionalità di Gemini in Documenti Google utilizzando lezioni video, attività ed esempi pratici. Imparerai a utilizzare Gemini per generare contenuti scritti in base a dei prompt. Inoltre, esplorerai l'utilizzo di Gemini per modificare il testo che hai già scritto, aiutandoti a migliorare la tua produttività complessiva. Alla fine del corso avrai acquisito le conoscenze e le competenze necessarie per utilizzare con sicurezza Gemini in Documenti Google per migliorare la tua scrittura.

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Gemini per Google Workspace è un componente aggiuntivo che fornisce ai clienti funzionalità di AI generativa in Google Workspace. In questo mini corso imparerai le funzionalità principali di Gemini e come possono essere utilizzate per migliorare la produttività e l'efficienza in Gmail.

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Gemini per Google Workspace è un componente aggiuntivo che fornisce ai clienti funzionalità di AI generativa in Google Workspace. In questo percorso di apprendimento imparerai le funzionalità principali di Gemini e come possono essere utilizzate per migliorare la produttività e l'efficienza in Google Workspace.

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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Questo è un corso di microlearning di livello introduttivo che esplora cosa sono i modelli linguistici di grandi dimensioni (LLM), i casi d'uso in cui possono essere utilizzati e come è possibile utilizzare l'ottimizzazione dei prompt per migliorare le prestazioni dei modelli LLM. Descrive inoltre gli strumenti Google per aiutarti a sviluppare le tue app Gen AI.

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Questo è un corso di microlearning di livello introduttivo volto a spiegare cos'è l'AI generativa, come viene utilizzata e in che modo differisce dai tradizionali metodi di machine learning. Descrive inoltre gli strumenti Google che possono aiutarti a sviluppare le tue app Gen AI.

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This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

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Dal momento che l'uso dell'intelligenza artificiale e del machine learning nelle aziende continua a crescere, cresce anche l'importanza di realizzarli in modo responsabile. Molti sono scoraggiati dal fatto che parlare di IA responsabile può essere più facile che metterla in pratica. Se vuoi imparare come operativizzare l'IA responsabile nella tua organizzazione, questo corso fa per te. In questo corso scoprirai come Google Cloud ci riesce attualmente, oltre alle best practice e alle lezioni apprese, per fungere da framework per costruire il tuo approccio all'IA responsabile.

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Questo è un corso di microlearning di livello introduttivo volto a spiegare cos'è l'IA responsabile, perché è importante e in che modo Google implementa l'IA responsabile nei propri prodotti. Introduce anche i 7 principi dell'IA di Google.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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