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Terapkan keterampilan Anda di Konsol Google Cloud

Jari Tiirikainen

Menjadi anggota sejak 2024

Diamond League

39475 poin
Scaling with Google Cloud Operations Earned Feb 13, 2025 EST
Trust and Security with Google Cloud Earned Feb 9, 2025 EST
Modernize Infrastructure and Applications with Google Cloud Earned Feb 9, 2025 EST
Innovating with Google Cloud Artificial Intelligence Earned Feb 8, 2025 EST
Exploring Data Transformation with Google Cloud Earned Feb 7, 2025 EST
Digital Transformation with Google Cloud Earned Feb 7, 2025 EST
Intro to CCAI and CCAI Engagement Framework Earned Feb 7, 2025 EST
Membuat Video yang Menarik dengan Google Vids Earned Feb 7, 2025 EST
Advanced Performance Measurement Earned Feb 7, 2025 EST
Basic Performance Measurement Earned Feb 4, 2025 EST
Webhook fundamentals Earned Jan 29, 2025 EST
Stateful Flows Earned Jan 28, 2025 EST
Conversation Design Fundamentals Earned Jan 23, 2025 EST
DFCX Virtual Agent Delivery Framework Earned Jan 20, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned Jan 15, 2025 EST
Conversational AI Voice and Chat Integrations Earned Jan 14, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned Jan 9, 2025 EST
Agent Assist Voice and Integrations Earned Jan 3, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned Jan 3, 2025 EST
Basic Performance Measurement Earned Jan 3, 2025 EST
Conversational AI on Vertex AI and Dialogflow CX Earned Jan 2, 2025 EST
Gemini di Google Drive Earned Jan 2, 2025 EST
Gemini di Google Meet Earned Jan 2, 2025 EST
Gemini di Google Spreadsheet Earned Jan 2, 2025 EST
Gemini di Google Slide Earned Jan 2, 2025 EST
Gemini di Google Dokumen Earned Jan 2, 2025 EST
Gemini di Gmail Earned Jan 2, 2025 EST
Pengantar Gemini untuk Google Workspace Earned Jan 2, 2025 EST
Configure and Maintain CCAIP as an Admin Earned Des 31, 2024 EST
Manage Functions and Reporting with CCAIP Earned Des 31, 2024 EST
Handle Consumer Interactions with CCAIP Earned Des 30, 2024 EST
Pengantar Model Bahasa Besar Earned Des 30, 2024 EST
Pengantar AI Generatif Earned Des 30, 2024 EST
Intro to CCAI and CCAI Engagement Framework Earned Des 30, 2024 EST
Responsible AI: Menerapkan Prinsip AI dengan Google Cloud Earned Jul 30, 2024 EDT
Pengantar Responsible AI Earned Jul 15, 2024 EDT
Generative AI for Business Leaders Earned Jul 15, 2024 EDT

Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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Dalam kursus ini, Anda akan mempelajari Google Vids, yakni aplikasi pembuatan dan pengeditan video online yang tersedia untuk pengguna Google Workspace tertentu. Melalui pelajaran dan demo, Anda akan belajar cara membuat dan menyampaikan cerita menarik melalui video di tempat kerja. Anda juga akan belajar cara mengintegrasikan media, klip audio dan video dengan mulus, menyesuaikan gaya, serta membagikan karya Anda dengan mudah. Beberapa fitur Vids menggunakan AI generatif untuk membantu Anda bekerja dengan lebih efisien. Ingat, alat AI generatif seperti Gemini mungkin menyarankan informasi yang tidak akurat atau tidak pantas. Jangan mengandalkan fitur Gemini untuk mendapatkan saran medis, hukum, keuangan, atau saran profesional lainnya. Perlu juga diingat bahwa saran fitur Gemini tidak mewakili pandangan Google, dan tidak boleh dikaitkan dengan Google.

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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Voice channel, as well as the options available for integration with other platforms in the CCAI ecosystem.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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Gemini untuk Google Workspace adalah add-on yang menyediakan akses ke fitur AI generatif bagi pengguna. Kursus ini mempelajari kemampuan Gemini di Google Drive menggunakan video pembelajaran, aktivitas langsung, dan contoh praktis. Di akhir kursus ini, Anda akan dibekali pengetahuan dan keterampilan untuk menggunakan Gemini di Google Drive dengan percaya diri demi meningkatkan kualitas alur kerja Anda.

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Gemini untuk Google Workspace adalah add-on yang memberi pengguna akses ke fitur AI generatif. Kursus ini akan berfokus pada kemampuan Gemini di Google Meet. Melalui video pelajaran, aktivitas interaktif, dan contoh praktis, Anda akan mendapatkan pemahaman komprehensif terkait fitur-fitur Gemini di Google Meet. Anda akan mempelajari cara menggunakan Gemini untuk membuat gambar latar, meningkatkan kualitas video, dan menerjemahkan teks. Setelah menyelesaikan kursus ini, Anda akan memiliki pengetahuan dan keterampilan untuk menggunakan Gemini di Google Meet dengan percaya diri sehingga dapat memaksimalkan efektivitas konferensi video Anda.

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Gemini untuk Google Workspace adalah add-on yang menyediakan fitur AI generatif bagi pelanggan di Google Workspace. Dalam kursus mini ini, Anda akan mempelajari berbagai fitur penting di Gemini dan cara penggunaannya untuk meningkatkan produktivitas dan efisiensi di Google Spreadsheet.

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Gemini untuk Google Workspace adalah add-on yang menyediakan fitur AI generatif bagi pelanggan di Google Workspace. Dalam kursus mini ini, Anda akan mempelajari berbagai fitur penting di Gemini dan cara penggunaannya untuk meningkatkan produktivitas dan efisiensi di Google Slide.

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Gemini untuk Google Workspace adalah add-on yang menyediakan akses ke fitur AI generatif bagi pengguna. Kursus ini mempelajari kemampuan Gemini di Google Dokumen dengan menggunakan video pembelajaran, aktivitas langsung, dan contoh praktis. Anda akan mempelajari cara menggunakan Gemini untuk menghasilkan konten tertulis berdasarkan perintah. Anda juga akan mengeksplorasi penggunaan Gemini untuk mengedit teks yang telah ditulis, sehingga membantu Anda meningkatkan produktivitas secara keseluruhan. Di akhir kursus ini, Anda akan dibekali pengetahuan dan keterampilan untuk menggunakan Gemini di Google Dokumen dengan percaya diri demi meningkatkan kualitas tulisan Anda.

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Gemini untuk Google Workspace adalah add-on yang menyediakan fitur AI generatif bagi pelanggan di Google Workspace. Dalam kursus mini ini, Anda akan mempelajari berbagai fitur penting di Gemini dan cara penggunaannya untuk meningkatkan produktivitas dan efisiensi di Gmail.

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Gemini untuk Google Workspace adalah add-on yang menyediakan fitur AI generatif bagi pelanggan di Google Workspace. Dalam jalur pembelajaran ini, Anda akan mempelajari berbagai fitur penting di Gemini dan cara penggunaannya untuk meningkatkan produktivitas dan efisiensi di Google Workspace.

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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Ini adalah kursus pengantar pembelajaran mikro yang membahas definisi model bahasa besar (LLM), kasus penggunaannya, dan cara menggunakan prompt tuning untuk meningkatkan performa LLM. Kursus ini juga membahas beberapa alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.

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Ini adalah kursus pengantar pembelajaran mikro yang bertujuan untuk mendefinisikan AI Generatif, cara penggunaannya, dan perbedaannya dari metode machine learning konvensional. Kursus ini juga mencakup Alat-alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.

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This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

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Seiring semakin meningkatnya penggunaan Kecerdasan Buatan dan Machine Learning di kalangan perusahaan, proses membangunnya secara bertanggung jawab juga menjadi semakin penting. Membicarakan responsible AI mungkin lebih mudah bagi banyak orang daripada mempraktikkannya. Jika Anda tertarik untuk mempelajari cara mengoperasionalkan responsible AI dalam organisasi Anda, kursus ini cocok untuk Anda. Dalam kursus ini, Anda akan mempelajari bagaimana Google Cloud mengoperasionalkan responsible AI, dengan praktik terbaik dan pelajaran yang dapat dipetik. Hal ini berguna sebagai framework bagi Anda untuk membangun pendekatan responsible AI.

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Ini adalah kursus pengantar pembelajaran mikro yang dimaksudkan untuk menjelaskan responsible AI, alasan pentingnya responsible AI, dan cara Google mengimplementasikan responsible AI dalam produknya. Kursus ini juga memperkenalkan 7 prinsip AI Google.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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