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Ihre Kompetenzen in der Google Cloud Console anwenden

Jari Tiirikainen

Mitglied seit 2024

Diamond League

39475 Punkte
Scaling with Google Cloud Operations Earned Feb 13, 2025 EST
Trust and Security with Google Cloud Earned Feb 9, 2025 EST
Modernize Infrastructure and Applications with Google Cloud Earned Feb 9, 2025 EST
Innovating with Google Cloud Artificial Intelligence Earned Feb 8, 2025 EST
Exploring Data Transformation with Google Cloud Earned Feb 7, 2025 EST
Digital Transformation with Google Cloud Earned Feb 7, 2025 EST
Intro to CCAI and CCAI Engagement Framework Earned Feb 7, 2025 EST
Mit Google Vids ansprechende Videos erstellen Earned Feb 7, 2025 EST
Advanced Performance Measurement Earned Feb 7, 2025 EST
Basic Performance Measurement Earned Feb 4, 2025 EST
Webhook fundamentals Earned Jan 29, 2025 EST
Stateful Flows Earned Jan 28, 2025 EST
Conversation Design Fundamentals Earned Jan 23, 2025 EST
DFCX Virtual Agent Delivery Framework Earned Jan 20, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned Jan 15, 2025 EST
Conversational AI Voice and Chat Integrations Earned Jan 14, 2025 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned Jan 9, 2025 EST
Agent Assist Voice and Integrations Earned Jan 3, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned Jan 3, 2025 EST
Basic Performance Measurement Earned Jan 3, 2025 EST
Conversational AI on Vertex AI and Dialogflow CX Earned Jan 2, 2025 EST
Gemini in Google Drive Earned Jan 2, 2025 EST
Gemini in Google Meet Earned Jan 2, 2025 EST
Gemini in Google Sheets Earned Jan 2, 2025 EST
Gemini in Google-Präsentation Earned Jan 2, 2025 EST
Gemini in Google Docs Earned Jan 2, 2025 EST
Gemini in Gmail Earned Jan 2, 2025 EST
Einführung in Gemini für Google Workspace Earned Jan 2, 2025 EST
Configure and Maintain CCAIP as an Admin Earned Dez 31, 2024 EST
Manage Functions and Reporting with CCAIP Earned Dez 31, 2024 EST
Handle Consumer Interactions with CCAIP Earned Dez 30, 2024 EST
Einführung in Large Language Models Earned Dez 30, 2024 EST
Einführung in generative KI Earned Dez 30, 2024 EST
Intro to CCAI and CCAI Engagement Framework Earned Dez 30, 2024 EST
Verantwortungsbewusste Anwendung von KI: KI-Grundsätze in Google Cloud anwenden Earned Jul 30, 2024 EDT
Einführung in die verantwortungsbewusste Anwendung von KI Earned Jul 15, 2024 EDT
Generative AI for Business Leaders Earned Jul 15, 2024 EDT

Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.

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In diesem Kurs lernen Sie Google Vids kennen, eine App zum Erstellen und Bearbeiten von Videos für ausgewählte Google Workspace-Nutzer. Anhand von Lektionen und Demos erfahren Sie, wie Ihnen mit Videos bei Ihrer Arbeit ansprechendes Storytelling gelingt. Wir zeigen Ihnen außerdem, wie Sie Medien, Audio- und Videoclips nahtlos einbinden, Stile anpassen und Ihre Arbeit ganz einfach teilen können. Einige Vids-Funktionen nutzen generative KI und ermöglichen so effizienteres Arbeiten. Generative KI-Tools wie Gemini können ungenaue oder unangemessene Daten liefern. Verlassen Sie sich nicht auf die Funktionen von Gemini, wenn Sie medizinischen, rechtlichen, finanziellen oder anderen professionellen Rat erhalten möchten. Vorschläge von Gemini-Funktionen spiegeln nicht die Auffassung von Google wider und sollten Google nicht zugeschrieben werden.

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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Voice channel, as well as the options available for integration with other platforms in the CCAI ecosystem.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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Gemini für Google Workspace ermöglicht Nutzern den Zugriff auf generative KI-Funktionen. In diesem Kurs geht es anhand von Videolektionen, praktischen Übungen und Anwendungsbeispielen um die Funktionen von Gemini in Google Drive. Am Ende dieses Kurses können Sie Gemini in Google Drive sicher anwenden und Ihre Workflows damit verbessern.

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Gemini für Google Workspace ermöglicht Kunden den Zugriff auf generative KI-Funktionen. In diesem Kurs geht es um Gemini in Google Meet. Durch Videokurse, praxisorientierte Aktivitäten und praktische Beispiele lernen Sie die Gemini-Funktionen in Google Meet kennen. Sie erfahren, wie Sie mit Gemini Hintergrundbilder generieren, die Videoqualität verbessern und Untertitel übersetzen können. Am Ende dieses Kurses können Sie Gemini in Google Meet sicher anwenden und Videokonferenzen damit noch effektiver durchführen.

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Gemini für Google Workspace ermöglicht Kunden den Zugriff auf generative KI-Funktionen in Google Workspace. Dieser Mini-Kurs vermittelt Ihnen die wichtigsten Gemini-Funktionen. Sie erfahren, wie Sie diese Funktionen in Google Sheets einsetzen können, um produktiver und effizienter zu arbeiten.

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Gemini für Google Workspace ermöglicht Kunden den Zugriff auf generative KI-Funktionen in Google Workspace. Dieser Mini-Kurs vermittelt Ihnen die wichtigsten Gemini-Funktionen. Sie erfahren, wie Sie diese Funktionen in Google Präsentationen einsetzen können, um produktiver und effizienter zu arbeiten.

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Gemini für Google Workspace ermöglicht Kunden den Zugriff auf generative KI-Funktionen. In diesem Kurs geht es anhand von Videolektionen, praktischen Übungen und Anwendungsbeispielen um die Funktionen von Gemini in Google Docs. Sie lernen, wie Sie mit Gemini und Prompts schriftliche Inhalte erstellen. Außerdem erfahren Sie, wie Sie Gemini zum Bearbeiten bereits geschriebener Texte verwenden, um Ihre Gesamtproduktivität zu steigern. Am Ende dieses Kurses können Sie Gemini in Google Docs sicher anwenden und bessere Texte verfassen.

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Gemini für Google Workspace ermöglicht Kunden den Zugriff auf generative KI-Funktionen in Google Workspace. Dieser Mini-Kurs vermittelt Ihnen die wichtigsten Gemini-Funktionen. Sie erfahren, wie Sie diese Funktionen in Gmail einsetzen können, um produktiver und effizienter zu arbeiten.

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Gemini für Google Workspace ermöglicht Kunden den Zugriff auf generative KI-Funktionen in Google Workspace. Dieser Lernpfad vermittelt Ihnen die wichtigsten Gemini-Funktionen. Sie erfahren, wie Sie diese Funktionen in Google Workspace einsetzen können, um produktiver und effizienter zu arbeiten.

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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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In diesem Einführungskurs im Microlearning-Format wird untersucht, was Large Language Models (LLM) sind, für welche Anwendungsfälle sie genutzt werden können und wie die LLM-Leistung durch Feinabstimmung von Prompts gesteigert werden kann. Darüber hinaus werden Tools von Google behandelt, die das Entwickeln eigener Anwendungen basierend auf generativer KI ermöglichen.

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In diesem Einführungskurs im Microlearning-Format wird erklärt, was generative KI ist, wie sie genutzt wird und wie sie sich von herkömmlichen Methoden für Machine Learning unterscheidet. Darüber hinaus werden Tools von Google behandelt, mit denen Sie eigene Anwendungen basierend auf generativer KI entwickeln können.

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This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

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Da die Nutzung von künstlicher Intelligenz und Machine Learning in Unternehmen weiter zunimmt, wird auch deren verantwortungsbewusste Entwicklung ein immer wichtigeres Thema. Dabei ist es für viele schwierig, die Überlegungen zur verantwortungsbewussten Anwendung von KI in die Praxis umzusetzen. Wenn Sie wissen möchten, wie sich die verantwortungsbewusste Anwendung von KI in die Praxis umsetzen, also operationalisieren lässt, finden Sie in diesem Kurs entsprechende Hilfestellungen. In diesem Kurs erfahren Sie, wie dies mit Google Cloud heutzutage möglich ist, inklusive entsprechender Best Practices und Erkenntnisse. Es wird gezeigt, welches Framework Google Cloud bietet, um einen eigenen Ansatz für die verantwortungsbewusste Anwendung von KI zu entwickeln.

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In diesem Einführungskurs im Microlearning-Format wird erklärt, was verantwortungsbewusste Anwendung von KI bedeutet, warum sie wichtig ist und wie Google dies in seinen Produkten berücksichtigt. Darüber hinaus werden die 7 KI-Grundsätze von Google behandelt.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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