Date d'abonnement : 2025
Customer Engagement Suite with Google AI Architecture
Earned fév. 6, 2025 EST
Handle Consumer Interactions with CCAIP
Earned fév. 6, 2025 EST
Digital Transformation with Google Cloud
Earned fév. 5, 2025 EST
Introduction to Responsible AI
Earned fév. 4, 2025 EST
Introduction to Large Language Models
Earned jan. 29, 2025 EST
Introduction to Generative AI
Earned jan. 29, 2025 EST
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.
This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps.
This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.