Date d'abonnement : 2023
Conversational AI on Vertex AI and Dialogflow CX
Earned déc. 27, 2024 EST
Building a Virtual Agent with Dialogflow CX
Earned déc. 3, 2024 EST
Introduction to Responsible AI
Earned jan. 27, 2024 EST
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
Learn how to build a basic virtual agent for your contact center using Dialogflow CX.
This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.