Miembro desde 2023
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned ago 18, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned jul 3, 2023 EDT
Aspectos básicos de Google Cloud: Infraestructura principal
Earned jun 11, 2023 EDT
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Aspectos básicos de Google Cloud: Infraestructura principal presenta conceptos y terminología importantes para trabajar con Google Cloud. Mediante videos y labs prácticos, en este curso se presentan y comparan muchos de los servicios de procesamiento y almacenamiento de Google Cloud, junto con importantes recursos y herramientas de administración de políticas.