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Sharad Kala

成为会员时间：2020

白银联赛

9165 积分
Customer Engagement Suite Implementation Bootcamps Earned Feb 22, 2025 EST
Configure and Maintain CCAIP as an Admin Earned Aug 4, 2024 EDT
Manage Functions and Reporting with CCAIP Earned Aug 4, 2024 EDT
Conversation Design Fundamentals Earned Aug 4, 2024 EDT
Handle Consumer Interactions with CCAIP Earned Aug 3, 2024 EDT
Advanced Performance Measurement Earned Aug 2, 2024 EDT
Basic Performance Measurement Earned Aug 1, 2024 EDT
Transformer 和 BERT 模型 Earned May 11, 2023 EDT
注意力機制 Earned May 11, 2023 EDT
大型語言模型簡介 Earned May 11, 2023 EDT
生成式 AI 簡介 Earned May 11, 2023 EDT
Scaling with Google Cloud Operations Earned Dec 7, 2022 EST
Modernize Infrastructure and Applications with Google Cloud Earned Dec 7, 2022 EST
Digital Transformation with Google Cloud Earned Dec 7, 2022 EST
Exploring Data Transformation with Google Cloud Earned Dec 7, 2022 EST

Details: This session is intended for customer-facing Googlers in Cloud GTM who are working with customers and partners on Customer Engagement Suite implementations. This training includes the following topics: Conversational Agents Implementation Agent Assist Implementation Insights Implementation Goal: Be able to assist customers and/or partners you are working with in implementing in these areas within the Customer Engagement Suite. Pre-Requisites: It is highly recommended that you’ve completed the following pre-reqs to ensure you have a solid foundation of knowledge to build upon in this training. Here are the pre-reqs suggested: Foundations for building Conversational Agents CCAI Architecture Introduction to Agent Assist and its GenAI Capabilities Agent Assist Voice and Integrations

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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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這堂課程將說明變換器架構，以及基於變換器的雙向編碼器表示技術 (BERT) 模型，同時帶您瞭解變換器架構的主要組成 (如自我注意力機制) 和如何用架構建立 BERT 模型。此外，也會介紹 BERT 適用的各種任務，像是文字分類、問題回答和自然語言推論。課程預計約 45 分鐘。

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本課程將介紹注意力機制，說明這項強大技術如何讓類神經網路專注於輸入序列的特定部分。此外，也將解釋注意力的運作方式，以及如何使用注意力來提高各種機器學習任務的成效，包括機器翻譯、文字摘要和回答問題。

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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。

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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。

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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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