This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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This course is dedicated to equipping you with the knowledge and tools needed to uncover the unique challenges faced by MLOps teams when deploying and managing Generative AI models, and exploring how Vertex AI empowers AI teams to streamline MLOps processes and achieve success in Generative AI projects.
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This course equips machine learning practitioners with the essential tools, techniques, and best practices for evaluating both generative and predictive AI models. Model evaluation is a critical discipline for ensuring that ML systems deliver reliable, accurate, and high-performing results in production.
Participants will gain a deep understanding of various evaluation metrics, methodologies, and their appropriate application across different model types and tasks. The course will emphasize the unique challenges posed by generative AI models and provide strategies for tackling them effectively. By leveraging Google Cloud's Vertex AI platform, participants will learn how to implement robust evaluation processes for model selection, optimization, and continuous monitoring.
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Complete the introductory Prepare Data for ML APIs on Google Cloud skill badge to demonstrate skills in the following: cleaning data with Dataprep by Trifacta, running data pipelines in Dataflow, creating clusters and running Apache Spark jobs in Dataproc, and calling ML APIs including the Cloud Natural Language API, Google Cloud Speech-to-Text API, and Video Intelligence API.
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Earn a skill badge by completing the Build a Secure Google Cloud Network skill badge course, where you will learn about multiple networking-related resources to build, scale, and secure your applications on Google Cloud.
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Earn a skill badge by completing the Set Up an App Dev Environment on Google Cloud skill badge course, where you learn how to build and connect storage-centric cloud infrastructure using the basic capabilities of the following technologies: Cloud Storage, Identity and Access Management, Cloud Functions, and Pub/Sub.
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The Google Cloud Computing Foundations courses are for individuals with little to no background or experience in cloud computing. They provide an overview of concepts central to cloud basics, big data, and machine learning, and where and how Google Cloud fits in.
By the end of the series of courses, learners will be able to articulate these concepts and demonstrate some hands-on skills.
The courses should be completed in the following order:
1. Google Cloud Computing Foundations: Cloud Computing Fundamentals
2. Google Cloud Computing Foundations: Infrastructure in Google Cloud
3. Google Cloud Computing Foundations: Networking and Security in Google Cloud
4. Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
This final course in the series reviews managed big data services, machine learning and its value, and how to demonstrate your skill set in Google Cloud further by earning Skill Badges.
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Complete the introductory Implementing Cloud Load Balancing for Compute Engine skill badge to demonstrate skills in the following: creating and deploying virtual machines in Compute Engine and configuring network and application load balancers.
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The Google Cloud Computing Foundations courses are for individuals with little to no background or experience in cloud computing. They provide an overview of concepts central to cloud basics, big data, and machine learning, and where and how Google Cloud fits in.
By the end of the series of courses, learners will be able to articulate these concepts and demonstrate some hands-on skills.
The courses should be completed in the following order:
1. Google Cloud Computing Foundations: Cloud Computing Fundamentals
2. Google Cloud Computing Foundations: Infrastructure in Google Cloud
3. Google Cloud Computing Foundations: Networking and Security in Google Cloud
4. Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
This third course covers cloud automation and management tools and building secure networks.
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The Google Cloud Computing Foundations courses are for individuals with little to no background or experience in cloud computing. They provide an overview of concepts central to cloud basics, big data, and machine learning, and where and how Google Cloud fits in.
By the end of the series of courses, learners will be able to articulate these concepts and demonstrate some hands-on skills.
The courses should be completed in the following order:
1. Google Cloud Computing Foundations: Cloud Computing Fundamentals
2. Google Cloud Computing Foundations: Infrastructure in Google Cloud
3. Google Cloud Computing Foundations: Networking and Security in Google Cloud
4. Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
Learn more
The Google Cloud Computing Foundations courses are for individuals with little to no background or experience in cloud computing. They provide an overview of concepts central to cloud basics, big data, and machine learning, and where and how Google Cloud fits in.
By the end of the series of courses, learners will be able to articulate these concepts and demonstrate some hands-on skills.
The courses should be completed in the following order:
1. Google Cloud Computing Foundations: Cloud Computing Fundamentals
2. Google Cloud Computing Foundations: Infrastructure in Google Cloud
3. Google Cloud Computing Foundations: Networking and Security in Google Cloud
4. Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
This first course provides an overview of cloud computing, ways to use Google Cloud, and different compute options.
DFCX Virtual Agent Delivery Framework
Earned Sep 28, 2024 EDT
Agent Summarization (Custom)
Earned Sep 28, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned Sep 28, 2024 EDT
Machine Learning Operations (MLOps) for Generative AI
Earned Sep 17, 2024 EDT
Machine Learning Operations (MLOps) with Vertex AI: Model Evaluation
Earned Sep 17, 2024 EDT
Prepare Data for ML APIs on Google Cloud
Earned Sep 6, 2024 EDT
Build a Secure Google Cloud Network
Earned Sep 6, 2024 EDT
Set Up an App Dev Environment on Google Cloud
Earned Sep 6, 2024 EDT
Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
Earned Sep 5, 2024 EDT
Implementing Cloud Load Balancing for Compute Engine
Earned Sep 5, 2024 EDT
Google Cloud Computing Foundations: Networking & Security in Google Cloud
Earned Sep 5, 2024 EDT
Google Cloud Computing Foundations: Infrastructure in Google Cloud
Earned Sep 5, 2024 EDT
Google Cloud Computing Foundations: Cloud Computing Fundamentals
Earned Sep 5, 2024 EDT