This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.
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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX
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In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.
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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.
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This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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This course helps developers customize Chronicle and augment its abilities with third party integrations.
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This course helps you understand how to use Chronicle to properly handle security incidents.
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Get hands-on experience applying and building rules for Chronicle. You learn what YARA-L is and how to customize & create event rules.
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This course will familiarize you with the core functionality of Chronicle, including the user interface, connections, and settings.
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This Quest is most suitable for those working in a technology or finance role who are responsible for managing Google Cloud costs. You’ll learn how to set up a billing account, organize resources, and manage billing access permissions. In the hands-on labs, you'll learn how to view your invoice, track your Google Cloud costs with Billing reports, analyze your billing data with BigQuery or Google Sheets, and create custom billing dashboards with Looker Studio. References made to links in the videos can be accessed in this Additional Resources document.
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Complete the intermediate Develop GenAI Apps with Gemini and Streamlit skill badge to demonstrate skills in the following: text generation, applying function calls with the Python SDK and the Gemini API, and deploying a Streamlit application with Cloud Run. You will explore different ways to prompt Gemini for text generation, use Cloud Shell to test and iterate on a Streamlit application, and then package it as a Docker container deployed in Cloud Run. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Earn the intermediate skill badge by completing the Perform Predictive Data Analysis in BigQuery course, where you will gain practical experience on the fundamentals of sports data science using BigQuery, including how to create a soccer dataset in BigQuery by importing CSV and JSON files; harness the power of BigQuery with sophisticated SQL analytical concepts, including using BigQuery ML to train an expected goals model on the soccer event data, and evaluate the impressiveness of World Cup goals.
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Що більше штучний інтелект і машинне навчання використовуються в корпоративних середовищах, то нагальнішою стає потреба розробити принципи відповідального ставлення до них. Однак говорити про принципи відповідального використання штучного інтелекту легше, ніж застосовувати їх на практиці. Цей курс допоможе вам дізнатись, як запровадити відповідальну роботу зі штучним інтелектом у вашій організації.
У цьому курсі ви дізнаєтеся про підхід Google Cloud до відповідального використання ШІ, а також отримаєте практичні поради й набудете досвіду, який допоможе вам розробити власний підхід до цього завдання.
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У цьому ознайомлювальному курсі мікронавчання ви дізнаєтеся, що таке великі мовні моделі, де вони використовуються і як підвищити їх ефективність коригуванням запитів. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучного інтелекту.
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Це ознайомлювальний курс мікронавчання, який має пояснити, що таке відповідальне використання штучного інтелекту, чому воно важливе і як компанія Google реалізує його у своїх продуктах. Крім того, у цьому курсі викладено 7 принципів Google щодо штучного інтелекту.
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Complete the introductory Prompt Design in Vertex AI skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Vertex AI. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Це ознайомлювальний курс мікронавчання, який має пояснити, що таке генеративний штучний інтелект, як він використовується й чим відрізняється від традиційних методів машинного навчання. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучногоінтелекту.
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Today, developers need all the tools to shine. Artifact Registry is your one-stop shop for storing and managing your code. Learn how to start building your dream code and earn a Google Cloud Credential along the way!- No prior experience needed!
DFCX Virtual Agent Delivery Framework
Earned серп. 1, 2024 EDT
Webhook fundamentals
Earned серп. 1, 2024 EDT
Advanced Webhook Concepts
Earned серп. 1, 2024 EDT
Advanced Performance Measurement
Earned серп. 1, 2024 EDT
Advanced Conversation Design
Earned серп. 1, 2024 EDT
Agent Summarization (Custom)
Earned серп. 1, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned серп. 1, 2024 EDT
Conversational AI and its Engagement Framework
Earned серп. 1, 2024 EDT
Conversation Design Fundamentals
Earned лип. 16, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned лип. 16, 2024 EDT
Google Security Operations - SOAR Developer
Earned лип. 16, 2024 EDT
Google Security Operations - SOAR Analyst
Earned лип. 16, 2024 EDT
Google Security Operations - SIEM Rules
Earned черв. 5, 2024 EDT
SOAR Fundamentals
Earned черв. 4, 2024 EDT
Understand Your Google Cloud Costs
Earned трав. 26, 2024 EDT
Develop GenAI Apps with Gemini and Streamlit
Earned трав. 26, 2024 EDT
Perform Predictive Data Analysis in BigQuery
Earned трав. 25, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud - Yкраїнська
Earned трав. 23, 2024 EDT
Introduction to Large Language Models - Українська
Earned трав. 23, 2024 EDT
Introduction to Responsible AI - Українська
Earned трав. 23, 2024 EDT
Prompt Design in Vertex AI
Earned трав. 23, 2024 EDT
Introduction to Generative AI - Українська
Earned трав. 20, 2024 EDT
Level 3: GenAIus Registries
Earned трав. 20, 2024 EDT