This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.
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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX
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In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.
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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.
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This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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This course helps developers customize Chronicle and augment its abilities with third party integrations.
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This course helps you understand how to use Chronicle to properly handle security incidents.
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Get hands-on experience applying and building rules for Chronicle. You learn what YARA-L is and how to customize & create event rules.
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This course will familiarize you with the core functionality of Chronicle, including the user interface, connections, and settings.
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This Quest is most suitable for those working in a technology or finance role who are responsible for managing Google Cloud costs. You’ll learn how to set up a billing account, organize resources, and manage billing access permissions. In the hands-on labs, you'll learn how to view your invoice, track your Google Cloud costs with Billing reports, analyze your billing data with BigQuery or Google Sheets, and create custom billing dashboards with Looker Studio. References made to links in the videos can be accessed in this Additional Resources document.
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Complete the intermediate Develop GenAI Apps with Gemini and Streamlit skill badge to demonstrate skills in the following: text generation, applying function calls with the Python SDK and the Gemini API, and deploying a Streamlit application with Cloud Run. You will explore different ways to prompt Gemini for text generation, use Cloud Shell to test and iterate on a Streamlit application, and then package it as a Docker container deployed in Cloud Run. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Earn the intermediate skill badge by completing the Perform Predictive Data Analysis in BigQuery course, where you will gain practical experience on the fundamentals of sports data science using BigQuery, including how to create a soccer dataset in BigQuery by importing CSV and JSON files; harness the power of BigQuery with sophisticated SQL analytical concepts, including using BigQuery ML to train an expected goals model on the soccer event data, and evaluate the impressiveness of World Cup goals.
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Dal momento che l'uso dell'intelligenza artificiale e del machine learning nelle aziende continua a crescere, cresce anche l'importanza di realizzarli in modo responsabile. Molti sono scoraggiati dal fatto che parlare di IA responsabile può essere più facile che metterla in pratica. Se vuoi imparare come operativizzare l'IA responsabile nella tua organizzazione, questo corso fa per te.
In questo corso scoprirai come Google Cloud ci riesce attualmente, oltre alle best practice e alle lezioni apprese, per fungere da framework per costruire il tuo approccio all'IA responsabile.
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Questo è un corso di microlearning di livello introduttivo che esplora cosa sono i modelli linguistici di grandi dimensioni (LLM), i casi d'uso in cui possono essere utilizzati e come è possibile utilizzare l'ottimizzazione dei prompt per migliorare le prestazioni dei modelli LLM. Descrive inoltre gli strumenti Google per aiutarti a sviluppare le tue app Gen AI.
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Questo è un corso di microlearning di livello introduttivo volto a spiegare cos'è l'IA responsabile, perché è importante e in che modo Google implementa l'IA responsabile nei propri prodotti. Introduce anche i 7 principi dell'IA di Google.
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Complete the introductory Prompt Design in Vertex AI skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Vertex AI. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Questo è un corso di microlearning di livello introduttivo volto a spiegare cos'è l'AI generativa, come viene utilizzata e in che modo differisce dai tradizionali metodi di machine learning. Descrive inoltre gli strumenti Google che possono aiutarti a sviluppare le tue app Gen AI.
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Today, developers need all the tools to shine. Artifact Registry is your one-stop shop for storing and managing your code. Learn how to start building your dream code and earn a Google Cloud Credential along the way!- No prior experience needed!
DFCX Virtual Agent Delivery Framework
Earned ago 1, 2024 EDT
Webhook fundamentals
Earned ago 1, 2024 EDT
Advanced Webhook Concepts
Earned ago 1, 2024 EDT
Advanced Performance Measurement
Earned ago 1, 2024 EDT
Advanced Conversation Design
Earned ago 1, 2024 EDT
Agent Summarization (Custom)
Earned ago 1, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned ago 1, 2024 EDT
Conversational AI and its Engagement Framework
Earned ago 1, 2024 EDT
Conversation Design Fundamentals
Earned lug 16, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned lug 16, 2024 EDT
Google Security Operations - SOAR Developer
Earned lug 16, 2024 EDT
Google Security Operations - SOAR Analyst
Earned lug 16, 2024 EDT
Google Security Operations - SIEM Rules
Earned giu 5, 2024 EDT
SOAR Fundamentals
Earned giu 4, 2024 EDT
Understand Your Google Cloud Costs
Earned mag 26, 2024 EDT
Develop GenAI Apps with Gemini and Streamlit
Earned mag 26, 2024 EDT
Perform Predictive Data Analysis in BigQuery
Earned mag 25, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud - Italiano
Earned mag 23, 2024 EDT
Introduction to Large Language Models - Italiano
Earned mag 23, 2024 EDT
Introduction to Responsible AI - Italiano
Earned mag 23, 2024 EDT
Prompt Design in Vertex AI
Earned mag 23, 2024 EDT
Introduction to Generative AI - Italiano
Earned mag 20, 2024 EDT
Level 3: GenAIus Registries
Earned mag 20, 2024 EDT