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Aplique suas habilidades no console do Google Cloud

Gaurav Rachchh

Participante desde 2024

Liga Prata

1280 pontos
Conversational AI and its Engagement Framework Earned Dec 1, 2024 EST

Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.

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