Customer Engagement Suite with Google AI Architecture
Earned Sep 24, 2024 EDT
Conversational AI and its Engagement Framework
Earned Sep 23, 2024 EDT
Responsible AI: 和 Google Cloud 一起践行 AI 原则
Earned Sep 20, 2024 EDT
负责任的 AI 简介
Earned Sep 18, 2024 EDT
大型语言模型简介
Earned Sep 18, 2024 EDT
生成式 AI 简介
Earned Sep 18, 2024 EDT
Digital Transformation with Google Cloud
Earned Jul 24, 2024 EDT
Trust and Security with Google Cloud
Earned Jul 15, 2024 EDT
Scaling with Google Cloud Operations
Earned Jul 15, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Jul 12, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned Jul 12, 2024 EDT
Exploring Data Transformation with Google Cloud
Earned Jul 12, 2024 EDT
This course builds on some of the concepts covered in the earlier Google Sheets course.
In this course, you will learn how to apply and customize themes In Google Sheets, and explore conditional formatting options.
You will learn about some of Google Sheets’ advanced formulas and functions. You will explore how to create formulas using functions, and you will also learn how to reference and validate your data in a Google Sheet.
Spreadsheets can hold millions of numbers, formulas, and text. Making sense of all of that data can be difficult without a summary or visualization. This course explores the data visualization options in Google Sheets, such as charts and pivot tables.
Google Forms are online surveys used to collect data and provide the opportunity for quick data analysis. You will explore how Forms and Sheets work together by connecting collected Form data to a spreadsheet, or by creating a Form from an existing spreadsheet.
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In this course, we introduce you to Google Chat, Google’s chat software included with Google Workspace. You will learn about messaging individuals and groups in Google Chat. You will also discover customization options, collaboration features and how Google Chat integrates with other Google Workspace products. We will explore the use of spaces in Google Chat, showing you how to create, manage, search, and join them. Additionally, you will understand the distinctions between using a space and a group chat. You also explore Google Chat apps and learn how to search for and use apps within Google Chat. Aside from course videos, you will complete hands-on activities to practice what you’ve learned. Consider inviting a colleague or two to interact with you in Google Chat as you complete the activities.
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In this course, we introduce you to Google Meet, Google’s video conference software included with Google Workspace.
You learn how to create and manage video conference meetings using Google Meet. You explore different ways to open Google Meet and add people to a video conference. You also learn how to join meetings from different sources like calendar events or meeting links.
We discuss how Google Meet can help you better communicate, exchange ideas, and share resources with your team wherever they are. You learn how to customize the Google Meet environment to fit your needs and how to effectively use chat messages during a video conference. You also explore different ways to share resources, such as by using calendar invites or attachments.
You learn about using host controls in Google Meet to manage participants and utilize interactive moderation features. You also learn how to record and live stream video conferences.
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With Google Slides, you can create and present professional presentations for sales, projects, training modules, and much more.
Google Slides presentations are stored safely in the cloud. You build presentations right in your web browser—no special software is required. Even better, multiple people can work on your slides at the same time, you can see people’s changes as they make them, and every change is automatically saved.
You will learn how to open Google Slides, create a blank presentation, and create a presentation from a template. You will explore themes, layout options, and how to add and format content, and speaker notes in your presentations.
You will learn how to enhance your slides by adding tables, images, charts, and more. You will also learn how to use slide transitions and object animations in your presentation for visual effects.
We will discuss how to organize slides and explore some of the options, including duplicating and ordering your slides, importi…
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In this course we will introduce you to Google Sheets, Google’s cloud-based spreadsheet software, included with Google Workspace.
With Google Sheets, you can create and edit spreadsheets directly in your web browser—no special software is required.
Multiple people can work simultaneously, you can see people’s changes as they make them, and every change is saved automatically.
You will learn how to open Google Sheets, create a blank spreadsheet, and create a spreadsheet from a template. You will add, import, sort, filter and format your data using Google Sheets and learn how to work across different file types.
Formulas and functions allow you to make quick calculations and better use your data. We will look at creating a basic formula, using functions, and referencing data. You will also learn how to add a chart to your spreadsheet.
Google Sheets spreadsheets are easy to share. We will look at the different ways you can share with others. We will also discuss how to track changes…
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With Google Docs, your documents are stored in the cloud, and you can access them from any computer or device. You create and edit documents right in your web browser; no special software is required. Even better, multiple people can work at the same time, you can see people’s changes as they make them, and every change is saved automatically.
In this course, you will learn how to open Google Docs, create and format a new document, and apply a template to a new document.
You will learn how to enhance your documents using a table of contents, headers and footers, tables, drawings, images, and more.
You will learn how to share your documents with others. We will discuss your sharing options and examine collaborator roles and permissions. You will learn how to manage versions of your documents.
Google Docs allows you to work in real time with others on the same document. You will learn how to create and manage comments and action items in your documents.
We will review a few of the G…
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Google Drive is Google’s cloud-based file storage service. Google Drive lets you keep all your work in one place, view different file formats without the need for additional software, and access your files from any device.
In this course, you will learn how to navigate your Google Drive. You will learn how to upload files and folders and how to work across file types. You will also learn how you can easily view, arrange, organize, modify, and remove files in Google Drive.
Google Drive includes shared drives. You can use shared drives to store, search, and access files with a team. You will learn how to create a new shared drive, add and manage members, and manage the shared drive content.
Google Workspace is synonymous with collaboration and sharing. You will explore the sharing options available to you in Google Drive, and you will learn about the various collaborator roles and permissions that can be assigned.
You’ll also explore ways to ensure consistency and save time…
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With Google Calendar, you can quickly schedule meetings and events and create tasks, so you always know what’s next. Google Calendar is designed for teams, so it’s easy to share your schedule with others and create multiple calendars that you and your team can use together.
In this course, you’ll learn how to create and manage Google Calendar events. You will learn how to update an existing event, delete and restore events, and search your calendar.
You will understand when to apply different event types such as tasks and appointment schedules.
You will explore the Google Calendar settings that are available for you to customize Google Calendar to suit your way of working.
During the course you will learn how to create additional calendars, share your calendars with others, and access other calendars in your organization.
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Take the next steps in working with the Chronicle Security Operations Platform. Build on fundamental knowledge to go deeper on cusotmization and tuning.
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This course covers the basline skills needed for the Chronicle Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.
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Gmail is Google’s cloud based email service that allows you to access your messages from any computer or device with just a web browser.
In this course, you’ll learn how to compose, send and reply to messages. You will also explore some of the common actions that can be applied to a Gmail message, and learn how to organize your mail using Gmail labels.
You will explore some common Gmail settings and features. For example, you will learn how to manage your own personal contacts and groups, customize your Gmail Inbox to suit your way of working, and create your own email signatures and templates.
Google is famous for search. Gmail also includes powerful search and filtering. You will explore Gmail’s advanced search and learn how to filter messages automatically.
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This course helps learners create a study plan for the PMLE (Professional Machine Learning Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.
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In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.
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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.
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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Voice channel, as well as the options available for integration with other platforms in the CCAI ecosystem.
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In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.
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In this course, you will be learning from ML Engineers and Trainers who work with the state-of-the-art development of ML pipelines here at Google Cloud. The first few modules will cover about TensorFlow Extended (or TFX), which is Google’s production machine learning platform based on TensorFlow for management of ML pipelines and metadata. You will learn about pipeline components and pipeline orchestration with TFX. You will also learn how you can automate your pipeline through continuous integration and continuous deployment, and how to manage ML metadata. Then we will change focus to discuss how we can automate and reuse ML pipelines across multiple ML frameworks such as tensorflow, pytorch, scikit learn, and xgboost. You will also learn how to use another tool on Google Cloud, Cloud Composer, to orchestrate your continuous training pipelines. And finally, we will go over how to use MLflow for managing the complete machine learning life cycle.
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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
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本课程能让机器学习从业者掌握评估生成式和预测式 AI 模型的基本工具、方法和最佳实践。要确保机器学习系统在实际运用中提供可靠、准确、高效的结果，做好模型评估至关重要。
学员将深入了解各项评估指标、方法及如何在不同模型类型和任务中适当应用这些指标和方法。课程将着重介绍生成式 AI 模型带来的独特挑战，并提供有效解决这些挑战的策略。通过利用 Google Cloud 的 Vertex AI Platform，学员可学习如何在模型选择、优化和持续监控工作中实施卓有成效的评估流程。
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本课程致力于为您提供所需的知识和工具，让您能够了解 MLOps 团队在部署和管理生成式 AI 模型以及探索 Vertex AI 如何帮助 AI 团队简化 MLOps 流程时面临的独特挑战，并帮助您在生成式 AI 项目中取得成功。
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This course helps learners prepare to study for the Professional Google Workspace Administrator Certification exam. Learners will be exposed to and engage with exam topics through a series of readings, diagnostic questions, and knowledge checks. After completing this course, learners will have a personalized workbook that will guide them through the rest of their certification readiness journey.
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Planning for a Google Workspace Deployment is the final course in the Google Workspace Administration series.
In this course, you will be introduced to Google's deployment methodology and best practices. You will follow Katelyn and Marcus as they plan for a Google Workspace deployment at Cymbal. They'll focus on the core technical project areas of provisioning, mail flow, data migration, and coexistence, and will consider the best deployment strategy for each area.
You will also be introduced to the importance of Change Management in a Google Workspace deployment, ensuring that users make a smooth transition to Google Workspace and gain the benefits of work transformation through communications, support, and training.
This course covers theoretical topics, and does not have any hands on exercises. If you haven’t already done so, please cancel your Google Workspace trial now to avoid any unwanted charges.
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This course equips learners with skills to govern data within their Google Workspace environment. Learners will explore data loss prevention rules in Gmail and Drive to prevent data leakage. They will then learn how to use Google Vault for data retention, preservation, and retrieval purposes. Next, they will learn how to configure data regions and export settings to align with regulations. Finally, learners will discover how to classify data using labels for enhanced organization and security.
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This course empowers learners to secure their Google Workspace environment. Learners will implement strong password policies and two-step verification to govern user access. They will then utilize the security investigation tool to proactively identify and respond to security risks. Next, they will manage third-party app access and mobile devices to ensure security. Finally, learners will enforce email security and compliance measures to protect organizational data.
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This course was designed to give learners a comprehensive understanding of Google Workspace core services. Learners will explore enabling, disabling, and configuring settings for these services, including Gmail, Calendar, Drive, Meet, Chat, and Docs. Next, they'll learn how to deploy and manage Gemini to empower their users. Finally, learners will examine use cases for AppSheet and Apps Script to automate tasks and extend the functionality of Google Workspace applications.
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This course was designed to provide an understanding of user and resource management in Google Workspace. Learners will explore the configuration of organizational units to align with their organization's needs. Additionally, learners will discover how to manage various types of Google Groups. They will also develop expertise in managing domain settings within Google Workspace. Finally, learners will master the optimization and structuring of resources within their Google Workspace environment.
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Learn how public sector agencies and academic researchers leverage Google Earth Engine to distill meaningful insights from petabytes of Earth Observation at planetary scale. Google Earth Engine is a fully managed geospatial platform that has enabled research for more than a decade in environmental areas such as forestry, agriculture, water, and sustainability.
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Learn the technical aspects you need to know about Chronicle and how it can help you detect and action threats.
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This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.
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Enterprises of all sizes have trouble making their information readily accessible to employees and customers alike. Internal documentation is frequently scattered across wikis, file shares, and databases. Similarly, consumer-facing sites often offer a vast selection of products, services, and information, but customers are frustrated by ineffective site search and navigation capabilities.
This course teaches you to use Generative AI App Builder to integrate enterprise-grade generative AI search.
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This course helps you structure your preparation for the Professional Cloud Engineer exam. You will learn about the Google Cloud domains covered by the exam and how to create a study plan to improve your domain knowledge.
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Gemini for Google Workspace 是一个插件，用户可通过它来使用生成式 AI 功能。本课程通过视频课程、实操活动和实际示例，深入探讨了“Google 云端硬盘中的 Gemini”的功能。 学完本课程后，您将掌握相关知识和技能，能够自信地利用 Google 云端硬盘中的 Gemini 来改进工作流。
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Google Workspace 专用 Gemini 是一个插件，可为用户提供对生成式 AI 功能的访问权限。本课程深入探讨了“Google Meet 中的 Gemini”的功能。通过视频课程、实操活动和实际示例，您将全面了解 Google Meet 中的 Gemini 功能。您将学习如何使用 Gemini 生成背景图片、提高视频质量以及翻译字幕。学完本课程后，您将掌握相关知识和技能，能够自信地利用 Google Meet 中的 Gemini 尽可能提高视频会议的效率。
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Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本迷你课程中，您将了解 Gemini 的主要功能，以及如何在 Google 表格中使用它们来提高工作效率。
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Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本迷你课程中，您将了解 Gemini 的主要功能，以及如何在 Google 幻灯片中使用它们来提高工作效率。
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Google Workspace 专用 Gemini 是一个插件，用户可通过它来使用生成式 AI 功能。本课程通过视频课程、实操活动和实际示例，深入探讨了“Google 文档中的 Gemini”的功能。您将学习如何使用 Gemini 来根据提示生成书面内容。您还会探索如何使用 Gemini 来修改已撰写好的文本，帮助提升整体工作效率。学完本课程后，您将掌握相关知识和技能，能够自信地利用 Google 文档中的 Gemini 来提升写作水平。
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Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本迷你课程中，您将了解 Gemini 的主要功能，以及如何在 Gmail 中使用这些功能来提高工作效率。
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Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本学习路线中，您将了解 Gemini 的主要功能，以及如何在 Google Workspace 中使用它们来提高工作效率。
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.
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随着企业对人工智能和机器学习的应用越来越广泛，以负责任的方式构建这些技术也变得更加重要。但对很多企业而言，真正践行 Responsible AI 并非易事。如果您有意了解如何在组织内践行 Responsible AI，本课程正适合您。
本课程将介绍 Google Cloud 目前如何践行 Responsible AI，以及从中总结的最佳实践和经验教训，便于您以此为框架构建自己的 Responsible AI 方法。
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这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。
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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。
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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。
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There's much excitement about cloud technology and digital transformation, but often many unanswered questions.
For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin?
If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.
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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task.
Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences.
“Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
Google Sheets - Advanced Topics
Earned Nov 5, 2024 EST
Google Chat
Earned Nov 4, 2024 EST
Google Meet
Earned Nov 4, 2024 EST
Google Slides
Earned Oct 31, 2024 EDT
Google Sheets
Earned Oct 24, 2024 EDT
Google Docs
Earned Oct 24, 2024 EDT
Google Drive
Earned Oct 22, 2024 EDT
Google Calendar
Earned Oct 21, 2024 EDT
Google Security Operations - Deep Dive
Earned Oct 21, 2024 EDT
Google Security Operations - Fundamentals
Earned Oct 21, 2024 EDT
Gmail
Earned Oct 21, 2024 EDT
Professional Machine Learning Engineer Study Guide
Earned Oct 18, 2024 EDT
Advanced Conversation Design
Earned Oct 17, 2024 EDT
Advanced Performance Measurement
Earned Oct 17, 2024 EDT
Advanced Webhook Concepts
Earned Oct 16, 2024 EDT
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned Oct 16, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned Oct 16, 2024 EDT
Agent Assist Voice and Integrations
Earned Oct 15, 2024 EDT
Webhook fundamentals
Earned Oct 15, 2024 EDT
Conversation Design Fundamentals
Earned Oct 15, 2024 EDT
ML Pipelines on Google Cloud
Earned Oct 15, 2024 EDT
Basic Performance Measurement
Earned Oct 15, 2024 EDT
利用 Vertex AI 实现机器学习运维 (MLOps)：模型评估
Earned Oct 15, 2024 EDT
适用于生成式 AI 的机器学习运维 (MLOps)
Earned Oct 15, 2024 EDT
Preparing for Your Google Workspace Administrator Journey
Earned Oct 14, 2024 EDT
DEPRECATED Planning for a Google Workspace Deployment
Earned Oct 14, 2024 EDT
Google Workspace Data Governance
Earned Oct 14, 2024 EDT
Google Workspace Security
Earned Oct 14, 2024 EDT
Google Workspace Core Services
Earned Oct 14, 2024 EDT
Google Workspace User and Resource Management
Earned Oct 14, 2024 EDT
Planetary Scale Earth Observation with Google Earth Engine
Earned Oct 11, 2024 EDT
Security Practices with Google Security Operations - SIEM
Earned Oct 11, 2024 EDT
Change Management for Google Workspace
Earned Oct 11, 2024 EDT
Enterprise Search on Generative AI App Builder
Earned Oct 1, 2024 EDT
Preparing for Your Professional Cloud Network Engineer Journey
Earned Sep 27, 2024 EDT
Google 云端硬盘中的 Gemini
Earned Sep 27, 2024 EDT
Google Meet 中的 Gemini
Earned Sep 26, 2024 EDT
Google 表格中的 Gemini
Earned Sep 26, 2024 EDT
Google 幻灯片中的 Gemini
Earned Sep 26, 2024 EDT
Google 文档中的 Gemini
Earned Sep 26, 2024 EDT
Gmail 中的 Gemini
Earned Sep 26, 2024 EDT
Gemini for Google Workspace 简介
Earned Sep 26, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned Sep 24, 2024 EDT
Agent Summarization (Custom)
Earned Sep 24, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned Sep 24, 2024 EDT
Conversational AI and its Engagement Framework
Earned Sep 23, 2024 EDT
Responsible AI: 和 Google Cloud 一起践行 AI 原则
Earned Sep 20, 2024 EDT
负责任的 AI 简介
Earned Sep 18, 2024 EDT
大型语言模型简介
Earned Sep 18, 2024 EDT
生成式 AI 简介
Earned Sep 18, 2024 EDT
Digital Transformation with Google Cloud
Earned Jul 24, 2024 EDT
Trust and Security with Google Cloud
Earned Jul 15, 2024 EDT
Scaling with Google Cloud Operations
Earned Jul 15, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Jul 12, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned Jul 12, 2024 EDT
Exploring Data Transformation with Google Cloud
Earned Jul 12, 2024 EDT