Basic Performance Measurement
Earned Oct 10, 2024 EDT
Webhook fundamentals
Earned Oct 10, 2024 EDT
Conversation Design Fundamentals
Earned Oct 10, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned Oct 10, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned Oct 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Oct 8, 2024 EDT
Handle Consumer Interactions with CCAIP
Earned Jan 27, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned Dec 4, 2023 EST
Generative AI Fundamentals - 繁體中文
Earned Nov 21, 2023 EST
負責任的 AI 技術簡介
Earned Nov 21, 2023 EST
大型語言模型簡介
Earned Nov 21, 2023 EST
生成式 AI 簡介
Earned Nov 21, 2023 EST
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.
了解详情
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
了解详情
This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
了解详情
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
了解详情
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
了解详情
This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
了解详情
This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
了解详情
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
了解详情
完成「Introduction to Generative AI」、「Introduction to Large Language Models」和「Introduction to Responsible AI」課程，即可獲得技能徽章。通過最終測驗，就能展現您對生成式 AI 基本概念的掌握程度。
「技能徽章」是 Google Cloud 核發的數位徽章，用於表彰您對 Google Cloud 產品和服務的相關知識。您可以將技能徽章公布在社群媒體的個人資料中，向其他人分享您的成果。
了解详情
這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。
了解详情
這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。
了解详情
這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。
Basic Performance Measurement
Earned Oct 10, 2024 EDT
Webhook fundamentals
Earned Oct 10, 2024 EDT
Conversation Design Fundamentals
Earned Oct 10, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned Oct 10, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned Oct 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Oct 8, 2024 EDT
Handle Consumer Interactions with CCAIP
Earned Jan 27, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned Dec 4, 2023 EST
Generative AI Fundamentals - 繁體中文
Earned Nov 21, 2023 EST
負責任的 AI 技術簡介
Earned Nov 21, 2023 EST
大型語言模型簡介
Earned Nov 21, 2023 EST
生成式 AI 簡介
Earned Nov 21, 2023 EST