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Sheetansh Kapoor

成为会员时间：2022

白银联赛

17010 积分
Basic Performance Measurement Earned Oct 10, 2024 EDT
Webhook fundamentals Earned Oct 10, 2024 EDT
Conversation Design Fundamentals Earned Oct 10, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Oct 10, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned Oct 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 8, 2024 EDT
Handle Consumer Interactions with CCAIP Earned Jan 27, 2024 EST
Contact Center AI: Conversational Design Fundamentals Earned Dec 4, 2023 EST
Generative AI Fundamentals - 简体中文 Earned Nov 21, 2023 EST
负责任的 AI 简介 Earned Nov 21, 2023 EST
大型语言模型简介 Earned Nov 21, 2023 EST
生成式 AI 简介 Earned Nov 21, 2023 EST

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

了解详情

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

了解详情

This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

了解详情

This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

了解详情

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

了解详情

This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

了解详情

This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

了解详情

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

了解详情

完成 Introduction to Generative AI、Introduction to Large Language Models 和 Introduction to Responsible AI 三门课程，赢取技能徽章。通过最终测验，即表明您理解了生成式 AI 的基本概念。 技能徽章是由 Google Cloud 颁发的数字徽章，旨在认可您对 Google Cloud 产品与服务的了解程度。公开您的个人资料并将技能徽章添加到您的社交媒体个人资料中，以此来分享您获得的成就。

了解详情

这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。

了解详情

这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

了解详情

这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

了解详情