Customer Engagement Suite with Google AI Architecture
Earned Okt 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Okt 8, 2024 EDT
Handle Consumer Interactions with CCAIP
Earned Jan 27, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned Des 4, 2023 EST
Generative AI Fundamentals - Bahasa Indonesia
Earned Nov 21, 2023 EST
Pengantar Responsible AI
Earned Nov 21, 2023 EST
Pengantar Model Bahasa Besar
Earned Nov 21, 2023 EST
Pengantar AI Generatif
Earned Nov 21, 2023 EST
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.
Pelajari lebih lanjut
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Pelajari lebih lanjut
This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Pelajari lebih lanjut
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
Pelajari lebih lanjut
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
Pelajari lebih lanjut
This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
Pelajari lebih lanjut
This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
Pelajari lebih lanjut
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Pelajari lebih lanjut
Dapatkan badge keahlian dengan menyelesaikan kursus Introduction to Generative AI, Introduction to Large Language Models, dan Introduction to Responsible AI. Dengan berhasil menyelesaikan kuis akhir, Anda membuktikan pemahaman Anda tentang konsep dasar AI generatif.
Badge keahlian adalah badge digital yang diberikan oleh Google Cloud sebagai pengakuan atas pengetahuan Anda tentang produk dan layanan Google Cloud. Pamerkan badge keahlian Anda dengan menampilkan profil Anda kepada publik dan menambahkannya ke profil media sosial Anda.
Pelajari lebih lanjut
Ini adalah kursus pengantar pembelajaran mikro yang dimaksudkan untuk menjelaskan responsible AI, alasan pentingnya responsible AI, dan cara Google mengimplementasikan responsible AI dalam produknya. Kursus ini juga memperkenalkan 7 prinsip AI Google.
Pelajari lebih lanjut
Ini adalah kursus pengantar pembelajaran mikro yang membahas definisi model bahasa besar (LLM), kasus penggunaannya, dan cara menggunakan prompt tuning untuk meningkatkan performa LLM. Kursus ini juga membahas beberapa alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.
Pelajari lebih lanjut
Ini adalah kursus pengantar pembelajaran mikro yang bertujuan untuk mendefinisikan AI Generatif, cara penggunaannya, dan perbedaannya dari metode machine learning konvensional. Kursus ini juga mencakup Alat-alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.
Basic Performance Measurement
Earned Okt 10, 2024 EDT
Webhook fundamentals
Earned Okt 10, 2024 EDT
Conversation Design Fundamentals
Earned Okt 10, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned Okt 10, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned Okt 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Okt 8, 2024 EDT
Handle Consumer Interactions with CCAIP
Earned Jan 27, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned Des 4, 2023 EST
Generative AI Fundamentals - Bahasa Indonesia
Earned Nov 21, 2023 EST
Pengantar Responsible AI
Earned Nov 21, 2023 EST
Pengantar Model Bahasa Besar
Earned Nov 21, 2023 EST
Pengantar AI Generatif
Earned Nov 21, 2023 EST