Customer Engagement Suite with Google AI Architecture
Earned Okt 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Okt 8, 2024 EDT
Handle Consumer Interactions with CCAIP
Earned Jan 27, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned Dez 4, 2023 EST
Generative AI Fundamentals
Earned Nov 21, 2023 EST
Einführung in die verantwortungsbewusste Anwendung von KI
Earned Nov 21, 2023 EST
Einführung in Large Language Models
Earned Nov 21, 2023 EST
Einführung in generative KI
Earned Nov 21, 2023 EST
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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In diesem Einführungskurs im Microlearning-Format wird erklärt, was verantwortungsbewusste Anwendung von KI bedeutet, warum sie wichtig ist und wie Google dies in seinen Produkten berücksichtigt. Darüber hinaus werden die 7 KI-Grundsätze von Google behandelt.
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In diesem Einführungskurs im Microlearning-Format wird untersucht, was Large Language Models (LLM) sind, für welche Anwendungsfälle sie genutzt werden können und wie die LLM-Leistung durch Feinabstimmung von Prompts gesteigert werden kann. Darüber hinaus werden Tools von Google behandelt, die das Entwickeln eigener Anwendungen basierend auf generativer KI ermöglichen.
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In diesem Einführungskurs im Microlearning-Format wird erklärt, was generative KI ist, wie sie genutzt wird und wie sie sich von herkömmlichen Methoden für Machine Learning unterscheidet. Darüber hinaus werden Tools von Google behandelt, mit denen Sie eigene Anwendungen basierend auf generativer KI entwickeln können.
Basic Performance Measurement
Earned Okt 10, 2024 EDT
Webhook fundamentals
Earned Okt 10, 2024 EDT
Conversation Design Fundamentals
Earned Okt 10, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned Okt 10, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned Okt 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Okt 8, 2024 EDT
Handle Consumer Interactions with CCAIP
Earned Jan 27, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned Dez 4, 2023 EST
Generative AI Fundamentals
Earned Nov 21, 2023 EST
Einführung in die verantwortungsbewusste Anwendung von KI
Earned Nov 21, 2023 EST
Einführung in Large Language Models
Earned Nov 21, 2023 EST
Einführung in generative KI
Earned Nov 21, 2023 EST