Join Sign in

Apply your skills in Google Cloud console

Sheetansh Kapoor

Member since 2022

Silver League

17010 points
Basic Performance Measurement Earned Oct 10, 2024 EDT
Webhook fundamentals Earned Oct 10, 2024 EDT
Conversation Design Fundamentals Earned Oct 10, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Oct 10, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned Oct 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 8, 2024 EDT
Handle Consumer Interactions with CCAIP Earned Jan 27, 2024 EST
Contact Center AI: Conversational Design Fundamentals Earned Dec 4, 2023 EST
Generative AI Fundamentals Earned Nov 21, 2023 EST
Introduction to Responsible AI Earned Nov 21, 2023 EST
Introduction to Large Language Models Earned Nov 21, 2023 EST
Introduction to Generative AI Earned Nov 21, 2023 EST

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

Learn more

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

Learn more

This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

Learn more

This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

Learn more

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

Learn more

This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

Learn more

This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

Learn more

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

Learn more

Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

Learn more

This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.

Learn more

This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps.

Learn more

This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.

Learn more