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Chee Keong Eu

Member since 2023

Agent Assist and its Gen AI Capabilities Earned Dec 19, 2024 EST
Webhook fundamentals Earned Dec 13, 2024 EST
Agent Summarization (Custom) Earned Dec 11, 2024 EST
Customer Engagement Suite with Google AI Architecture Earned Dec 11, 2024 EST
Conversational AI and its Engagement Framework Earned Dec 11, 2024 EST
Architecting and Installing the Apigee Hybrid API Platform Earned Dec 10, 2024 EST
Machine Learning Operations (MLOps) for Generative AI Earned Sep 24, 2024 EDT
Gemini for end-to-end SDLC Earned Aug 24, 2024 EDT
Gemini for DevOps Engineers Earned Aug 20, 2024 EDT
Gemini for Data Scientists and Analysts Earned Aug 19, 2024 EDT
Gemini for Cloud Architects Earned Aug 15, 2024 EDT
Gemini for Application Developers Earned Aug 15, 2024 EDT
Vector Search and Embeddings Earned Aug 10, 2024 EDT
Modernizing Data Lakes and Data Warehouses with Google Cloud Earned May 24, 2024 EDT
Integrating Applications with Gemini 1.0 Pro on Google Cloud Earned May 22, 2024 EDT
Applying Machine Learning to your Data with Google Cloud Earned May 22, 2024 EDT
Detect Manufacturing Defects Using Visual Inspection AI Earned May 22, 2024 EDT
Create ML Models with BigQuery ML Earned May 22, 2024 EDT
Analyze Sentiment with Natural Language API Earned May 21, 2024 EDT
Analyze Speech and Language with Google APIs Earned May 21, 2024 EDT
Analyze Images with the Cloud Vision API Earned May 21, 2024 EDT
Build LookML Objects in Looker Earned May 7, 2024 EDT
Architecting with Google Kubernetes Engine: Foundations Earned Oct 28, 2023 EDT
API Design and Fundamentals of Google Cloud's Apigee API Platform Earned Oct 28, 2023 EDT
Production Machine Learning Systems Earned Oct 25, 2023 EDT
Machine Learning Operations (MLOps): Getting Started Earned Oct 23, 2023 EDT
Natural Language Processing on Google Cloud Earned Oct 23, 2023 EDT
Build, Train and Deploy ML Models with Keras on Google Cloud Earned Oct 20, 2023 EDT
Launching into Machine Learning Earned Oct 19, 2023 EDT
Introduction to AI and Machine Learning on Google Cloud Earned Oct 18, 2023 EDT
Generative AI Explorer - Vertex AI Earned Oct 16, 2023 EDT
Introduction to Vertex AI Studio Earned Oct 11, 2023 EDT
Create Image Captioning Models Earned Oct 11, 2023 EDT
Transformer Models and BERT Model Earned Oct 10, 2023 EDT
Encoder-Decoder Architecture Earned Oct 10, 2023 EDT
Attention Mechanism Earned Oct 10, 2023 EDT
Introduction to Image Generation Earned Oct 9, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Oct 9, 2023 EDT
Responsible AI: Applying AI Principles with Google Cloud Earned Oct 9, 2023 EDT
Generative AI Fundamentals Earned Oct 9, 2023 EDT
Introduction to Responsible AI Earned Oct 9, 2023 EDT
Introduction to Large Language Models Earned Oct 9, 2023 EDT
Introduction to Generative AI Earned Oct 8, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned Oct 5, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned Oct 4, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned Oct 2, 2023 EDT

Unlock the power of generative AI to create intelligent, automated agents. After completing this course, you'll be equipped to develop a data store agent that can instantly answer complex questions by automatically extracting and synthesizing information from your websites, documents, or structured data. Say goodbye to static FAQs—your new agent will provide dynamic, accurate answers and even surface the original source URLs, all with a simple and rapid setup.

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In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.

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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.

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This course introduces you to the fundamentals and practices used to install and manage Google Cloud's Apigee API Platform for hybrid cloud. Through a combination of lectures, a hands-on lab, and supplemental materials, you will learn how to install and operate the Apigee API Platform.

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This course is dedicated to equipping you with the knowledge and tools needed to uncover the unique challenges faced by MLOps teams when deploying and managing Generative AI models, and exploring how Vertex AI empowers AI teams to streamline MLOps processes and achieve success in Generative AI projects.

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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps you use Google products and services to develop, test, deploy, and manage applications. With help from Gemini, you learn how to develop and build a web application, fix errors in the application, develop tests, and query data. Using a hands-on lab, you experience how Gemini improves the software development lifecycle (SDLC). Duet AI was renamed to Gemini, our next-generation model.

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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps engineers manage infrastructure. You learn how to prompt Gemini to find and understand application logs, create a GKE cluster, and investigate how to create a build environment. Using a hands-on lab, you experience how Gemini improves the DevOps workflow. Duet AI was renamed to Gemini, our next-generation model.

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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps analyze customer data and predict product sales. You also learn how to identify, categorize, and develop new customers using customer data in BigQuery. Using hands-on labs, you experience how Gemini improves data analysis and machine learning workflows. Duet AI was renamed to Gemini, our next-generation model.

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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps administrators provision infrastructure. You learn how to prompt Gemini to explain infrastructure, deploy GKE clusters and update existing infrastructure. Using a hands-on lab, you experience how Gemini improves the GKE deployment workflow. Duet AI was renamed to Gemini, our next-generation model.

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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps developers build applications. You learn how to prompt Gemini to explain code, recommend Google Cloud services, and generate code for your applications. Using a hands-on lab, you experience how Gemini improves the application development workflow. Duet AI was renamed to Gemini, our next-generation model.

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Explore AI-powered search technologies, tools, and applications in this course. Learn semantic search utilizing vector embeddings, hybrid search combining semantic and keyword approaches, and retrieval-augmented generation (RAG) minimizing AI hallucinations as a grounded AI agent. Gain practical experience with Vertex AI Vector Search to build your intelligent search engine.

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The two key components of any data pipeline are data lakes and warehouses. This course highlights use-cases for each type of storage and dives into the available data lake and warehouse solutions on Google Cloud in technical detail. Also, this course describes the role of a data engineer, the benefits of a successful data pipeline to business operations, and examines why data engineering should be done in a cloud environment. This is the first course of the Data Engineering on Google Cloud series. After completing this course, enroll in the Building Batch Data Pipelines on Google Cloud course.

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This short course on integrating applications with Gemini 1.0 Pro models on Google Cloud helps you discover the Gemini API and its generative AI models. The course teaches you how to access the Gemini 1.0 Pro and Gemini 1.0 Pro Vision models from code. It lets you test the capabilities of the models with text, image, and video prompts from an app.

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In this course, we define what machine learning is and how it can benefit your business. You'll see a few demos of ML in action and learn key ML terms like instances, features, and labels. In the interactive labs, you will practice invoking the pretrained ML APIs available as well as build your own Machine Learning models using just SQL with BigQuery ML.

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Earn a skill badge by completing the Detect Manufacturing Defects using Visual Inspection AI course, where you learn how to use Visual Inspection AI to deploy a solution artifact and test that it can successfully identify defects in a manufacturing process.

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Complete the intermediate Create ML Models with BigQuery ML skill badge to demonstrate skills in creating and evaluating machine learning models with BigQuery ML to make data predictions.

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Earn a skill badge by completing the Analyze Sentiment with Natural Language API quest, where you learn how the API derives sentiment from text.

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Earn a skill badge by completing the Analyze Speech and Language with Google APIs quest, where you learn how to use the Natural Language and Speech APIs in real-world settings.

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Earn a skill badge by completing the Analyze Images with the Cloud Vision API quest, where you discover how to leverage the Cloud Vision API for various tasks, including extracting text from images.

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Complete the introductory Build LookML Objects in Looker skill badge to demonstrate skills in the following: building new dimensions and measures, views, and derived tables; setting measure filters and types based on requirements; updating dimensions and measures; building and refining Explores; joining views to existing Explores; and deciding which LookML objects to create based on business requirements.

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In this course, "Architecting with Google Kubernetes Engine: Foundations," you get a review of the layout and principles of Google Cloud, followed by an introduction to creating and managing software containers and an introduction to the architecture of Kubernetes. This is the first course of the Architecting with Google Kubernetes Engine series. After completing this course, enroll in the Architecting with Google Kubernetes Engine: Workloads course.

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In this course, you learn how to design APIs, and how to use OpenAPI specifications to document them. You learn about the API life cycle, and how the Apigee API platform helps you manage all aspects of the life cycle. You learn about how APIs can be designed using API proxies, and how APIs are packaged as API products to be used by app developers. Through a combination of lectures, hands-on labs, and supplemental materials, you will learn how to design, build, secure, deploy, and manage API solutions using Google Cloud's Apigee API Platform. This is the first course of the Developing APIs with Google Cloud's Apigee API Platform series. After completing this course, enroll in the API Security on Google Cloud's Apigee API Platform course.

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This course covers how to implement the various flavors of production ML systems— static, dynamic, and continuous training; static and dynamic inference; and batch and online processing. You delve into TensorFlow abstraction levels, the various options for doing distributed training, and how to write distributed training models with custom estimators. This is the second course of the Advanced Machine Learning on Google Cloud series. After completing this course, enroll in the Image Understanding with TensorFlow on Google Cloud course.

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This course introduces participants to MLOps tools and best practices for deploying, evaluating, monitoring and operating production ML systems on Google Cloud. MLOps is a discipline focused on the deployment, testing, monitoring, and automation of ML systems in production. Machine Learning Engineering professionals use tools for continuous improvement and evaluation of deployed models. They work with (or can be) Data Scientists, who develop models, to enable velocity and rigor in deploying the best performing models.

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This course introduces the products and solutions to solve NLP problems on Google Cloud. Additionally, it explores the processes, techniques, and tools to develop an NLP project with neural networks by using Vertex AI and TensorFlow.

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This course covers building ML models with TensorFlow and Keras, improving the accuracy of ML models and writing ML models for scaled use.

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The course begins with a discussion about data: how to improve data quality and perform exploratory data analysis. We describe Vertex AI AutoML and how to build, train, and deploy an ML model without writing a single line of code. You will understand the benefits of Big Query ML. We then discuss how to optimize a machine learning (ML) model and how generalization and sampling can help assess the quality of ML models for custom training.

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This course introduces the AI and machine learning (ML) offerings on Google Cloud that build both predictive and generative AI projects. It explores the technologies, products, and tools available throughout the data-to-AI life cycle, encompassing AI foundations, development, and solutions. It aims to help data scientists, AI developers, and ML engineers enhance their skills and knowledge through engaging learning experiences and practical hands-on exercises.

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The Generative AI Explorer - Vertex Quest is a collection of labs on how to use Generative AI on Google Cloud. Through the labs, you will learn about how to use the models in the Vertex AI PaLM API family, including text-bison, chat-bison, and textembedding-gecko. You will also learn about prompt design, best practices, and how it can be used for ideation, text classification, text extraction, text summarization, and more. You will also learn how to tune a foundation model by training it via Vertex AI custom training and deploy it to a Vertex AI endpoint.

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This course introduces Vertex AI Studio, a tool to interact with generative AI models, prototype business ideas, and launch them into production. Through an immersive use case, engaging lessons, and a hands-on lab, you’ll explore the prompt-to-product lifecycle and learn how to leverage Vertex AI Studio for Gemini multimodal applications, prompt design, prompt engineering, and model tuning. The aim is to enable you to unlock the potential of gen AI in your projects with Vertex AI Studio.

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This course teaches you how to create an image captioning model by using deep learning. You learn about the different components of an image captioning model, such as the encoder and decoder, and how to train and evaluate your model. By the end of this course, you will be able to create your own image captioning models and use them to generate captions for images

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This course introduces you to the Transformer architecture and the Bidirectional Encoder Representations from Transformers (BERT) model. You learn about the main components of the Transformer architecture, such as the self-attention mechanism, and how it is used to build the BERT model. You also learn about the different tasks that BERT can be used for, such as text classification, question answering, and natural language inference.This course is estimated to take approximately 45 minutes to complete.

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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.

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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.

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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Vertex AI.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you. In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.

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Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.

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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps.

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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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