Intro to CCAI and CCAI Engagement Framework
Earned Jul 25, 2024 EDT
Handle Consumer Interactions with CCAIP
Earned Jul 24, 2024 EDT
Gemini in Google Meet
Earned Jul 24, 2024 EDT
Gemini in Google Sheets
Earned Jul 24, 2024 EDT
Gemini in Google Slides
Earned Jul 24, 2024 EDT
Gemini in Google Docs
Earned Jul 23, 2024 EDT
Gemini in Gmail
Earned Jul 23, 2024 EDT
Introduction to Gemini for Google Workspace
Earned Jul 23, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud
Earned Jul 14, 2024 EDT
Prompt Design in Vertex AI
Earned Jul 14, 2024 EDT
Introduction to Responsible AI
Earned Jul 4, 2024 EDT
Introduction to Large Language Models
Earned Jul 4, 2024 EDT
Introduction to Generative AI
Earned Jul 4, 2024 EDT
Cloud services and serverless solutions have grown by over 400% in the last decade, influencing business operations and innovation. Earn your next Google Cloud Credential through hands-on labs where you'll manage Cloud SQL with Terraform, build Google Chat bots, and create no-code chat apps with AppSheet. Learn to design efficient data pipelines with Python in Dataflow and generate PDFs using Go and Cloud Run.
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Hey there! You're invited to game on with the Arcade Trivia for October Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 2 badge!
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Hey there! You're invited to game on with the Arcade Trivia for October Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 1 badge!
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Your next Google Cloud Credential is within reach! Complete a series of hands-on labs (adventures!) that will help you build key Google Cloud Skills. You’ll cover topics like Compute, Storage, Networking, IAM, Kubernetes, BigQuery, and more, working through real-world scenarios to boost your understanding. No prior experience required!
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Discover Google Workspace tools, integrate BigQuery data, and build virtual agents. Master task automation and data visualization, including the iconic 10,000 Bitcoin pizza transaction, and earn an exclusive Google Cloud Credential. Perfect for Arcade Explorers of all levels!
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Earn the introductory skill badge by completing the Automate Data Capture at Scale with Document AI quest, where you learn how to extract, process, and capture data using Document AI A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Complete the intermediate Develop Serverless Apps with Firebase skill badge to demonstrate skills in the following: architecting and building serverless web applications with Firebase, utilizing Firestore for database management, automating deployment processes using Cloud Build, and integrating Google Assistant functionality into your applications. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Hey there! You're invited to game on with the Arcade Trivia for September Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the September Trivia Week 4 badge!
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Hey there! You're invited to game on with the Arcade Trivia for September Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the September Trivia Week 3 badge!
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Earn a skill badge by completing the Use Functions, Formulas and Charts in Google Sheets quest, where you analyze data with functions and visualize data using charts. In this intermediate-level quest, you learn to search, validate, format and display data. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn the intermediate skill badge by completing the Build and Deploy Machine Learning Solutions on Vertex AI course, where you will learn how to use Google Cloud's Vertex AI platform, AutoML, and custom training services to train, evaluate, tune, explain, and deploy machine learning models. This skill badge course is for professional Data Scientists and Machine Learning Engineers. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Complete the intermediate Mitigate Threats and Vulnerabilities with Security Command Center skill badge to demonstrate skills in the following: preventing and managing environment threats, identifying and mitigating application vulnerabilities, and responding to security anomalies.
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Complete the intermediate Implement DevOps Workflows in Google Cloud skill badge to demonstrate skills in the following: creating git repositories with Cloud Source Repositories, launching, managing, and scaling deployments on Google Kubernetes Engine (GKE), and architecting CI/CD pipelines that automate container image builds and deployments to GKE. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Complete the intermediate Engineer Data for Predictive Modeling with BigQuery ML skill badge to demonstrate skills in the following: building data transformation pipelines to BigQuery using Dataprep by Trifacta; using Cloud Storage, Dataflow, and BigQuery to build extract, transform, and load (ETL) workflows; and building machine learning models using BigQuery ML. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge course, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn the introductory skill badge by completing the Build a Website on Google Cloud course. This course is based on the series Get Cooking in Cloud, where you learn how to: Deploy a website on Cloud Run; Host a web app on Compute Engine; Create, deploy, and scale your website on Google Kubernetes Engine; Migrate from a monolithic application to a microservices architecture using Cloud Build. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Monitor Environments with Managed Service for Prometheus quest, where you learn Kubernetes Monitoring with Google Cloud Managed Service for Prometheus. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn the advanced skill badge by completing the Use Machine Learning APIs on Google Cloud course, where you learn the basic features for the following machine learning and AI technologies: Cloud Vision API, Cloud Translation API, and Cloud Natural Language API.
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Discover Generative AI and Language Learning through hands-on labs that push your Google Cloud skills further and earn an exclusive Google Cloud Credential that recognizes your ability to tackle real-world challenges.
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Hey there! You're invited to game on with the Arcade Trivia for September Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the September Trivia Week 2 badge!
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Complete the introductory Prepare Data for Looker Dashboards and Reports skill badge to demonstrate skills in the following: filtering, sorting, and pivoting data; merging results from different Looker Explores; and using functions and operators to build Looker dashboards and reports for data analysis and visualization. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Earn the introductory skill badge by completing the Monitoring in Google Cloud course, where you learn how to use Cloud Monitoring tools.
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Earn a skill badge by completing the Tag and Discover BigLake Data quest, where you use BigQuery, BigLake, and Data Catalog within Dataplex to create, tag, and discover BigLake tables. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Secure BigLake Data quest, where you use IAM, BigQuery, BigLake, and Data Catalog within Dataplex to create and secure BigLake tables. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Analyze Speech & Language with Google APIs quest, where you learn how to use the Natural Language and Speech APIs in real-world settings. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn the intermediate skill badge by completing the Perform Predictive Data Analysis in BigQuery course, where you will gain practical experience on the fundamentals of sports data science using BigQuery, including how to create a soccer dataset in BigQuery by importing CSV and JSON files; harness the power of BigQuery with sophisticated SQL analytical concepts, including using BigQuery ML to train an expected goals model on the soccer event data, and evaluate the impressiveness of World Cup goals.
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Hey there! You're invited to game on with the Arcade Trivia for September Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the September Trivia Week 1 badge!
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Complete the introductory Create and Manage Cloud Spanner Instances skill badge to demonstrate skills in the following: creating and interacting with Cloud Spanner instances and databases; loading Cloud Spanner databases using various techniques; backing up Cloud Spanner databases; defining schemas and understanding query plans; and deploying a Modern Web App connected to a Cloud Spanner instance.
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Complete the introductory Prepare Data for ML APIs on Google Cloud skill badge to demonstrate skills in the following: cleaning data with Dataprep by Trifacta, running data pipelines in Dataflow, creating clusters and running Apache Spark jobs in Dataproc, and calling ML APIs including the Cloud Natural Language API, Google Cloud Speech-to-Text API, and Video Intelligence API. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Complete the introductory Implementing Cloud Load Balancing for Compute Engine skill badge to demonstrate skills in the following: creating and deploying virtual machines in Compute Engine and configuring network and application load balancers.
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In this quest you will use a collection of Google APIs that are all related to language, and speech. You will use the Speech-to-Text API to transcribe an audio file into a text file, the Cloud Translation API to translate from one language to another, the Cloud Translation API to detect what language is being used and translate to a different language, the Natural Language API to classify text and analyze sentiment, and create synthetic speech.
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Hey there! You're invited to game on with the Arcade Trivia for August Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the August Trivia Week 4 badge!
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Sports are captivating, intense, and fast-paced—and with the latest technology, they’re better than ever. Start your run in the Arcade-athon and earn an exclusive Google Cloud Credential by gaining hands-on experience with Google Cloud's powerful tools and techniques that are transforming your favorite sports!
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Earn a skill badge by completing the Create a Secure Data Lake on Cloud Storage quest, where you use Cloud Storage, IAM, and Dataplex together to create a secure data lake on Google Cloud.
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Earn a skill badge by completing the Detect Manufacturing Defects using Visual Inspection AI course, where you learn how to use Visual Inspection AI to deploy a solution artifact and test that it can successfully identify defects in a manufacturing process. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Hey there! You're invited to game on with the Arcade Trivia for August Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the August Trivia Week 3 badge!
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Earn an exclusive Google Cloud Credential by gaining practical experience in app development and deployment on the Google Cloud Platform. Learn to build, manage, and scale applications while setting up development environments, storing data, and deploying apps. Perfect for you, even if you are new to the cloud!
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Complete the intermediate Deploy Kubernetes Applications on Google Cloud skill badge to demonstrate skills in the following: configuring and building Docker container images, creating and managing Google Kubernetes Engine (GKE) clusters, utilizing kubectl for efficient cluster management, and deploying Kubernetes applications with robust continuous delivery (CD) practices. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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From creating and optimizing ML models using BigQuery ML, deploying advanced chatbots with Dialogflow CX, to developing no-code chat apps using AppSheet, explore a series of challenges designed to enhance your Google Cloud skills and earn an exclusive Google Cloud Credential!
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Hey there! You're invited to game on with the Arcade Trivia for August Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the August Trivia Week 1 badge!
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Cloud Storage, Cloud Functions, and Cloud Pub/Sub are all Google Cloud Platform services that can be used to store, process, and manage data. All three services can be used together to create a variety of data-driven applications. In this skill badge you will use Cloud Storage to store images, Cloud Functions to process the images, and Cloud Pub/Sub to send the images to another application.
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Earn an exclusive Google Cloud Credential by gaining hands-on experience with Google Cloud Functions. Learn to create and deploy serverless functions across various programming languages, including Node.js, .NET, PHP, Ruby, and Python. Ideal for everyone, even if you are new to the cloud!
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Complete the intermediate Build Infrastructure with Terraform on Google Cloud skill badge to demonstrate skills in the following: Infrastructure as Code (IaC) principles using Terraform, provisioning and managing Google Cloud resources with Terraform configurations, effective state management (local and remote), and modularizing Terraform code for reusability and organization.
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Hey there! You're invited to game on with the Arcade Trivia for August Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the August Trivia Week 2 badge!
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Google Cloud Certifications provide a tangible way for you to demonstrate your skills to potential or current employers. These certifications incorporate performance-based questions, testing your hands-on expertise through practical tasks. Begin your journey towards becoming a Google Certified Professional with the help of the Arcade Cert Zone. Be one of the first 20 people to complete the challenge and earn a 100% discount voucher for your next Google Cloud Digital Leader Examination. Welcome!
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Complete the intermediate Build a Data Warehouse with BigQuery skill badge to demonstrate skills in the following: joining data to create new tables, troubleshooting joins, appending data with unions, creating date-partitioned tables, and working with JSON, arrays, and structs in BigQuery. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge course, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Welcome to Base Camp, where you’ll develop key Google Cloud skills (available in Spanish and Portuguese too!) and earn an exclusive credential that will open doors to the cloud for you. No prior experience is required!
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Earn a skill badge by completing the Streaming Analytics into BigQuery quest, where you use Pub/Sub, Dataflow and BigQuery together to stream data for analytics. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Cloud Storage, Cloud Functions, and Cloud Pub/Sub are all Google Cloud Platform services that can be used to store, process, and manage data. All three services can be used together to create a variety of data-driven applications. In this skill badge you will use Cloud Storage to store images, Cloud Functions to process the images, and Cloud Pub/Sub to send the images to another application.
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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task.
Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences.
“Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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There's much excitement about cloud technology and digital transformation, but often many unanswered questions.
For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin?
If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.
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Complete the intermediate Develop GenAI Apps with Gemini and Streamlit skill badge to demonstrate skills in the following: text generation, applying function calls with the Python SDK and the Gemini API, and deploying a Streamlit application with Cloud Run. You will explore different ways to prompt Gemini for text generation, use Cloud Shell to test and iterate on a Streamlit application, and then package it as a Docker container deployed in Cloud Run. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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Complete the intermediate Manage Kubernetes in Google Cloud skill badge to demonstrate skills in the following: managing deployments with kubectl, monitoring and debugging applications on Google Kubernetes Engine (GKE), and continuous delivery techniques. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Set Up an App Dev Environment on Google Cloud course, where you learn how to build and connect storage-centric cloud infrastructure using the basic capabilities of the of the following technologies: Cloud Storage, Identity and Access Management, Cloud Functions, and Pub/Sub. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Earn a skill badge by completing the Develop your Google Cloud Network course, where you learn multiple ways to deploy and monitor applications including how to: explore IAM rols and add/remove project access, create VPC networks, deploy and monitor Compute Engine VMs, write SQL queries, deploy and monitor VMs in Compute Engine, and deploy applications using Kubernetes with multiple deployment approaches. A skill badge is an exclusivedigital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Earn a skill badge by completing the Build and Secure Networks in Google Cloud course, where you will learn about multiple networking-related resources to build, scale, and secure your applications on Google Cloud. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Get Started with Looker quest, where you learn how to analyze, visualize, and curate data using Looker Studio and Looker. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Complete the introductory Get Started with Dataplex skill badge to demonstrate skills in the following: creating Dataplex assets, creating aspect types, and applying aspects to entries in Dataplex.
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Earn a skill badge by completing the Cloud Run functions: 3 Ways course, where you learn how to use Cloud Run functions through the Google Cloud console and on the command line. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services. It tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course, including the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Get Started with Eventarc quest, where you use Eventarc to create event triggers for different resources including Pub/Sub topics and Cloud Storage buckets. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Get Started with Cloud Storage quest, where you learn how to create a Cloud Storage bucket, how to use the Cloud Storage command line, and how to use Bucket Lock to protect objects in a bucket. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the The Basics of Google Cloud Compute quest, where you learn how to work with virtual machines (VMs), persistent disks, and web servers using Compute Engine. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”
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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.
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Earn a skill badge by completing the App Engine: 3 ways quest, where you learn how to use App Engine with Python, Go, and PHP. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn the Introductory skill badge by completing the Cloud Speech API: 3 Ways course, where you learn how to use speech related API tools to synthesise and transcribe speech.
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Earn a skill badge by completing the Analyze Images with the Cloud Vision API quest, where you learn how to use the Cloud Vision API to many things, like read text that is part in an image. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Get Started with API Gateway quest, where you learn how to use API Gateway to deploy, secure, and manage APIs with a fully managed gateway. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Networking Fundamentals on Google Cloud quest, where you learn how to work with VPC networks and load balancers on Google Cloud. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Get Started with Pub/Sub quest, where you learn how to use Pub/Sub through the Cloud console, how Cloud Scheduler jobs can save you effort, and when Pub/Sub Lite can save you money on high-volume event ingestion. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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This course introduces the AI and machine learning (ML) offerings on Google Cloud that build both predictive and generative AI projects. It explores the technologies, products, and tools available throughout the data-to-AI life cycle, encompassing AI foundations, development, and solutions. It aims to help data scientists, AI developers, and ML engineers enhance their skills and knowledge through engaging learning experiences and practical hands-on exercises.
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The Google Cloud Computing Foundations courses are for individuals with little to no background or experience in cloud computing. They provide an overview of concepts central to cloud basics, big data, and machine learning, and where and how Google Cloud fits in.
By the end of the series of courses, learners will be able to articulate these concepts and demonstrate some hands-on skills.
The courses should be completed in the following order:
1. Google Cloud Computing Foundations: Cloud Computing Fundamentals
2. Google Cloud Computing Foundations: Infrastructure in Google Cloud
3. Google Cloud Computing Foundations: Networking and Security in Google Cloud
4. Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
This first course provides an overview of cloud computing, ways to use Google Cloud, and different compute options.
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This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.
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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Gemini for Google Workspace provides customers with access to generative AI features. This course delves into the capabilities of Gemini in Google Meet. Through video lessons, hands-on activities and practical examples, you will gain a comprehensive understanding of the Gemini features in Google Meet. You learn how to use Gemini to generate background images, improve your video quality, and translate captions. By the end of this course, you'll be equipped with the knowledge and skills to confidently utilize Gemini in Google Meet to maximize the effectiveness of your video conferences.
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Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this mini-course, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Sheets.
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Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this mini-course, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Slides.
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Gemini for Google Workspace provides customers with access to generative AI features. This course delves into the capabilities of Gemini in Google Docs using video lessons, hands-on activities and practical examples. You learn how to use Gemini to generate written content based on prompts. You also explore using Gemini to edit text you’ve already written, helping you improve your overall productivity. By the end of this course, you'll be equipped with the knowledge and skills to confidently utilize Gemini in Google Docs to improve your writing.
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Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this mini-course, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Gmail.
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Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this learning path, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Workspace.
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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you.
In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.
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Complete the introductory Prompt Design in Vertex AI skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Vertex AI. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.
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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps.
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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
Level 2: Cloud and Serverless Solutions
Earned Oct 11, 2024 EDT
The Arcade Trivia October 2024 Week 2
Earned Oct 9, 2024 EDT
The Arcade Trivia October 2024 Week 1
Earned Oct 9, 2024 EDT
Level 3: Google Cloud Adventures
Earned Oct 3, 2024 EDT
The Arcade Explorers
Earned Sep 27, 2024 EDT
Automate Data Capture at Scale with Document AI
Earned Sep 26, 2024 EDT
Develop Serverless Apps with Firebase
Earned Sep 23, 2024 EDT
The Arcade Trivia September 2024 Week 4
Earned Sep 22, 2024 EDT
The Arcade Trivia September 2024 Week 3
Earned Sep 22, 2024 EDT
Use Functions, Formulas, and Charts in Google Sheets
Earned Sep 21, 2024 EDT
Build and Deploy Machine Learning Solutions on Vertex AI
Earned Sep 21, 2024 EDT
Mitigate Threats and Vulnerabilities with Security Command Center
Earned Sep 16, 2024 EDT
Implement DevOps Workflows in Google Cloud
Earned Sep 15, 2024 EDT
Engineer Data for Predictive Modeling with BigQuery ML
Earned Sep 15, 2024 EDT
Build a Website on Google Cloud
Earned Sep 14, 2024 EDT
Monitor Environments with Google Cloud Managed Service for Prometheus
Earned Sep 14, 2024 EDT
Use Machine Learning APIs on Google Cloud
Earned Sep 12, 2024 EDT
Level 3: GenAIus Chats
Earned Sep 11, 2024 EDT
The Arcade Trivia September 2024 Week 2
Earned Sep 11, 2024 EDT
Prepare Data for Looker Dashboards and Reports
Earned Sep 9, 2024 EDT
Monitoring in Google Cloud
Earned Sep 5, 2024 EDT
Tag and Discover BigLake Data
Earned Sep 4, 2024 EDT
Secure BigLake Data
Earned Sep 4, 2024 EDT
Analyze Speech and Language with Google APIs
Earned Sep 3, 2024 EDT
Perform Predictive Data Analysis in BigQuery
Earned Sep 3, 2024 EDT
The Arcade Trivia September 2024 Week 1
Earned Sep 3, 2024 EDT
Create and Manage Cloud Spanner Instances
Earned Sep 1, 2024 EDT
Prepare Data for ML APIs on Google Cloud
Earned Sep 1, 2024 EDT
Implementing Cloud Load Balancing for Compute Engine
Earned Aug 31, 2024 EDT
DEPRECATED Language, Speech, Text, & Translation with Google Cloud APIs
Earned Aug 30, 2024 EDT
The Arcade Trivia August 2024 Week 4
Earned Aug 26, 2024 EDT
The Arcade-athon
Earned Aug 25, 2024 EDT
Create a Secure Data Lake on Cloud Storage
Earned Aug 20, 2024 EDT
Detect Manufacturing Defects using Visual Inspection AI
Earned Aug 20, 2024 EDT
The Arcade Trivia August 2024 Week 3
Earned Aug 20, 2024 EDT
Level 1: Application Development and Deployment
Earned Aug 19, 2024 EDT
Deploy Kubernetes Applications on Google Cloud
Earned Aug 18, 2024 EDT
Level 2: Machine Learning and AI Skills
Earned Aug 18, 2024 EDT
The Arcade Trivia August 2024 Week 1
Earned Aug 17, 2024 EDT
Store, Process, and Manage Data on Google Cloud - Console
Earned Aug 17, 2024 EDT
Level 3: Google Cloud Functions
Earned Aug 16, 2024 EDT
Build Infrastructure with Terraform on Google Cloud
Earned Aug 15, 2024 EDT
The Arcade Trivia August 2024 Week 2
Earned Aug 15, 2024 EDT
The Arcade Certification Zone August 2024
Earned Aug 15, 2024 EDT
Build a Data Warehouse with BigQuery
Earned Aug 13, 2024 EDT
The Arcade Base Camp August 2024
Earned Aug 12, 2024 EDT
Streaming Analytics into BigQuery
Earned Aug 4, 2024 EDT
Store, Process, and Manage Data on Google Cloud - Command Line
Earned Aug 3, 2024 EDT
Scaling with Google Cloud Operations
Earned Aug 1, 2024 EDT
Trust and Security with Google Cloud
Earned Aug 1, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Aug 1, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned Aug 1, 2024 EDT
Exploring Data Transformation with Google Cloud
Earned Aug 1, 2024 EDT
Digital Transformation with Google Cloud
Earned Aug 1, 2024 EDT
Develop GenAI Apps with Gemini and Streamlit
Earned Aug 1, 2024 EDT
Manage Kubernetes in Google Cloud
Earned Jul 31, 2024 EDT
Set Up an App Dev Environment on Google Cloud
Earned Jul 31, 2024 EDT
Develop your Google Cloud Network
Earned Jul 31, 2024 EDT
Build a Secure Google Cloud Network
Earned Jul 30, 2024 EDT
Get Started with Looker
Earned Jul 30, 2024 EDT
Get Started with Dataplex
Earned Jul 29, 2024 EDT
Cloud Run Functions: 3 Ways
Earned Jul 29, 2024 EDT
Get Started with Eventarc
Earned Jul 29, 2024 EDT
Get Started with Cloud Storage
Earned Jul 28, 2024 EDT
The Basics of Google Cloud Compute
Earned Jul 28, 2024 EDT
Configure and Maintain CCAIP as an Admin
Earned Jul 28, 2024 EDT
Manage Functions and Reporting with CCAIP
Earned Jul 27, 2024 EDT
App Engine: 3 Ways
Earned Jul 27, 2024 EDT
Cloud Speech API: 3 Ways
Earned Jul 27, 2024 EDT
Analyze Images with the Cloud Vision API
Earned Jul 27, 2024 EDT
Get Started with API Gateway
Earned Jul 27, 2024 EDT
DEPRECATED Networking Fundamentals on Google Cloud
Earned Jul 27, 2024 EDT
Get Started with Pub/Sub
Earned Jul 26, 2024 EDT
Introduction to AI and Machine Learning on Google Cloud
Earned Jul 26, 2024 EDT
Google Cloud Computing Foundations: Cloud Computing Fundamentals
Earned Jul 25, 2024 EDT
Intro to CCAI and CCAI Engagement Framework
Earned Jul 25, 2024 EDT
Handle Consumer Interactions with CCAIP
Earned Jul 24, 2024 EDT
Gemini in Google Meet
Earned Jul 24, 2024 EDT
Gemini in Google Sheets
Earned Jul 24, 2024 EDT
Gemini in Google Slides
Earned Jul 24, 2024 EDT
Gemini in Google Docs
Earned Jul 23, 2024 EDT
Gemini in Gmail
Earned Jul 23, 2024 EDT
Introduction to Gemini for Google Workspace
Earned Jul 23, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud
Earned Jul 14, 2024 EDT
Prompt Design in Vertex AI
Earned Jul 14, 2024 EDT
Introduction to Responsible AI
Earned Jul 4, 2024 EDT
Introduction to Large Language Models
Earned Jul 4, 2024 EDT
Introduction to Generative AI
Earned Jul 4, 2024 EDT