Path
Contact Center as a Service (CCaaS)
Dikelola oleh Google Cloud
3 aktivitas
Terakhir diperbarui sekitar 2 jam
This learning path offers comprehensive training on Google Cloud's Contact Center as a Service (CCaaS). Contact center agents will learn to use CCaaS's core features for handling customer interactions through chat and calls. Contact center managers will gain insights into monitoring, reporting, and configuring CCaaS to optimize performance. Contact center admins will dive deeper into advanced configuration, troubleshooting, and analysis of the platform. This learning path equips contact center professionals with the necessary skills to leverage CCaaS effectively for improved customer interactions and operational efficiency. How to follow this learning path: Contact Center Agents: 1. Take: Handle Consumer Interactions with CCaaS to learn the basics of using the platform for customer interactions. Contact Center Managers: 1. Start with: Handle Consumer Interactions with CCaaS to understand the agent experience. 2. Then take: Manage Functions and Reporting with CCaaS to learn how to monitor, analyze, and optimize team performance. Contact Center Admins: 1. Start with: Handle Consumer Interactions with CCaaS to gain a foundation in the platform's core features. 2. Then take: Manage Functions and Reporting with CCaaS to understand how to leverage data for decision-making. 3. Finally, complete: Configure and Maintain CCaaS as an Admin to master advanced configuration and troubleshooting techniques