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In this module, you learn how to set up your account and log into CCAIP as an agent. This module also discusses what browser settings work best with the call and chat Adapters.

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This module explains how to navigate CCAIP’s Call Adapter. It will review basic features and functionality to ensure you can assist consumers efficiently and effectively. The exercises cover how to change your status and language in the adapter as well as how to place an outbound call while leveraging in-call features.

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This module explains how to navigate CCAIP’s Chat Adapter. It will review basic features and functionality to ensure you can assist consumers efficiently and effectively.

","steps":[{"id":"516365","prompt":null,"isOptional":true,"activities":[{"id":"509190","href":"/paths/708/course_sessions/27782716/video/509190","isLocked":false,"duration":245000,"title":"Chat Adapter","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"516366","prompt":null,"isOptional":true,"activities":[{"id":"509191","href":"/paths/708/course_sessions/27782716/documents/509191","isLocked":false,"duration":1800000,"title":"Resources: Handling Chats in the Adapter","description":null,"type":"document","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"516367","prompt":null,"isOptional":false,"activities":[{"id":"509192","href":"/paths/708/course_sessions/27782716/quizzes/509192","isLocked":false,"duration":1800000,"title":"Chat Adapter Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"74375","title":"Use Cases and Examples","description":"

In this module, you will explore various real-life scenarios and have the opportunity to practice your skills.

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This module provides you with a guided tutorial on the most common issues, including how to troubleshoot them. In addition, you will learn how to contact support.

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01

Handle Consumer Interactions with CCAIP