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En este módulo, aprenderás sobre la navegación básica por la plataforma, cómo acceder a ella y los permisos que tienes como administrador. También visualizarás un recorrido de navegación de alto nivel por la plataforma, que incluye una descripción general de la estructura de colas en CCAIP.

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En este módulo, aprenderás a utilizar el área de detalles del centro de asistencia de la plataforma para establecer la configuración general, establecer horarios generales de atención y crear horarios de atención personalizados a nivel global y de la cola.

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En este módulo, se explora el recorrido de las llamadas y todas las opciones de configuración, además de la administración relacionada con tu rol como administrador respecto al canal de llamadas de CCAIP.

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En este módulo, aprenderás a habilitar, configurar y administrar el canal web.

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En este módulo, aprenderás a habilitar, configurar y administrar el canal de dispositivos móviles.

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En este módulo, podrás identificar los diferentes tipos de campañas disponibles para ti con CCAIP y las campañas de lanzamiento. También observarás la experiencia de los agentes para las diversas campañas.

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En este módulo, aprenderás a habilitar y configurar Agent Assist y a administrar agentes virtuales.

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En este módulo, se analizan la integración y las posibilidades de la API con CCAIP. Aprenderás a conservar la configuración de integración y a utilizar al equipo del proyecto de implementación para la configuración.

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En este módulo, explorarás diversas situaciones reales y tendrás la oportunidad de practicar tus habilidades.

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03

Configure and Maintain CCAIP as an Admin - Español