Loading...
No results found.
    Share on LinkedIn Feed Twitter Facebook

    Google Cloud Skills Boost
    Your Learning progress might get lost. Sign in or Join to save your progress.
    close

    13

    CCAI Frontend Integrations

    Path navigate_next Course navigate_next Overview

    13

    CCAI Frontend Integrations

    45 minutes Advanced universal_currency_alt No cost

    This course explores how telephony systems can connect with Google to enable phone-based interactions within the Contact Center AI ecosystem

    When you complete this course, you can earn the badge displayed here! View all the badges you have earned by visiting your profile page. Boost your cloud career by showing the world the skills you have developed!

    Badge for CCAI Frontend Integrations
    info
    Course Info
    Objectives
    • Understand the basics of telephony connectivity and architecture.
    • Identify how different telephony connectivity configurations can affect the accessibility of Virtual Agent and Agent Assist features
    • Review other Frontend integration options from one-click telephony to open source SMS
    Prerequisites

    Completion of the "Foundations for building Virtual Agents with CCAI" learning path
    Audience
    CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
    Available languages
    English
    What do I do when I finish this course?
    After finishing this course, you can explore additional content in your learning path or browse the catalog.
    What badges can I earn?
    Upon finishing the required items in a course, you will earn a badge of completion. Badges can be viewed on your profile and shared with your social network.
    Interested in taking this course with one of our authorized on-demand partners?
    Explore Google Cloud content on Coursera and Pluralsight.
    Prefer learning with an instructor?
    View the public classroom schedule here.
    Can I take this course for free?
    When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.
    Preview