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    03

    CCAI Architecture

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    03

    CCAI Architecture

    1 hour 30 minutes Introductory universal_currency_alt No cost

    In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of CCAI solutions.

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    Course Info
    Objectives
    • Explore an overview of the CCAI Platform and resource management within CCAI.
    • Understand the fundamentals of Virtual Agents design.
    • Navigate through the details of planning for an agent assist.
    • Demonstrate an understanding of how to plan for CCAI insights implementation, and review target user personas.
    • Analyze developer operations and best tools for release automation.
    • Illustrate the details of Security and Compliance considerations.
    Prerequisites

    Intro to CCAI and CCAI Engagement Framework
    Audience
    CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
    Available languages
    English
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