Google Cloud Skills Boost

Contact Center Engineer Learning Path

This learning path is for contact center engineers, architects, and designers. Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also practice building virtual agents using Dialogflow EX and CX, and learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

Managed by Google Cloud 8 learning activities Last updated over 1 year ago