04

Virtual Agent Development in Dialogflow CX for Citizen Devs

04

Virtual Agent Development in Dialogflow CX for Citizen Devs

11 hours Intermediate universal_currency_alt 15 Credits

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.

In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Course Info
Objectives
  • Implement a chat virtual agent using Dialogflow CX.
  • Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.
  • Identify best practices for development of virtual agents in Dialogflow CX.
Available languages
English
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