Google Cloud Customer Care Fundamentals
Google Cloud Customer Care Fundamentals
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This course will teach you how to get the most out of Google Cloud Support. You will learn about the different support services provided by Google Cloud Customer care, how to create and manage support cases, how to view known issues affecting Google Cloud services, and how to communicate effectively with Support Engineers. You will also learn about the different case priorities and Service Level Objectives (SLOs), increase your understanding around case status, and how to escalate a support case if necessary.
Course Info
Objectives
- Identify the steps involved in the lifecycle of a support case
- Identify known issues affecting Google Cloud Services
- Differentiate the levels of support provided by Google Cloud Customer Care
- Create, manage, and view support cases
- Recognize how to communicate effectively with various roles within Google Cloud Customer Care throughout the lifecycle of a support case
- Recognize best practices for log data sanitization
Prerequisites
none
Audience
Cloud Solutions Architects, DevOps Engineers, SecOps Engineers, and/or any individuals responsible for creating and managing support cases and likely to interact with the Google Cloud Support team on a daily basis.
Available languages
English, 日本語, español (Latinoamérica), français, bahasa Indonesia, italiano, 한국어, português (Brasil), 简体中文, and 繁體中文
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View the public classroom schedule here.
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